Cannot run latest version of Engarde while F-Secure is active

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Cannot run latest version of Engarde while F-Secure is active

Hi all -

 

I'm using F-Secure Internet Security 2013 (up-to-date) on Windows 7 Pro (SP1, also up-to-date).  Today I applied a mandatory update for the fencing competition software I use, Engarde (http://engarde-escrime.com/) - to version 9.561.

 

When I try to run the new version of Engarde, F-Secure pops up, immediately followed by a windows dialog with the message: "F-Secure Settings and Statistics has stopped working" (+ "Windows is checking for a solution to the problem...").  This box has a cancel button, but otherwise it just sits there and nothing further happens.

 

If I explicitly turn off DeppGuard in F-Secure IS, then things work ok.

 

Has anyone encountered anything similar, or do any of you have any advice for investigating this further?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Former F-Secure Employee

Re: Cannot run latest version of Engarde while F-Secure is active

Hi ePenguin,

With regards to your problem, I would suggest you to open a Support Ticket:
http://www.f-secure.com/en/web/home_global/support/contact

Once you have open a SRID kindly update me so that I can help to solve your issue.

Thanks.

Best Regards,
Jagadesan

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
1 REPLY 1
Former F-Secure Employee

Re: Cannot run latest version of Engarde while F-Secure is active

Hi ePenguin,

With regards to your problem, I would suggest you to open a Support Ticket:
http://www.f-secure.com/en/web/home_global/support/contact

Once you have open a SRID kindly update me so that I can help to solve your issue.

Thanks.

Best Regards,
Jagadesan

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.