Can't exclude files?

Novice

Can't exclude files?

I'm sorting out a friends laptop as he wants a program installed to monitor what his kids are doing (ardamax)

 

I have added the folder where the program resides to the 'exclude objects'  in virus and spyware scanning/deepguard/manual scanning sections but it still removes the program.

 

Any ideas as its driving me mad.

 

Please note he is using the talktalk version of the program.

 

Cheers

3 REPLIES 3
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Scholar

Re: Can't exclude files?

Have you found an option where you can exclude the exact problem and not just the folder where that program resides? This should work better.

Superuser

Re: Can't exclude files?

Hi,

 

what OS are you using?

what F-Secure (talktalk) version and Features are installed

 

WHY does F-Secure remove the file? Virus, Spyware, Riskware?

 

BR

Matthias
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perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Former F-Secure Employee

Re: Can't exclude files?

Hi Guido,

 

Those files that have been removed is it exactly the same path you have excluded in the Virus and Spyware Scanning/Deepguard/Manual scanning?

 

Best regards,

Gary

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