Banking protection is missing

Advocate

Banking protection is missing

I've installed the latest version from my ISP: Computer Security 12.71 build 102

After reading all F-Secure IS 2013 release notes it seems I have Release 2. Computer Security 12.71 build 100 it says in the release pdf: http://www.f-secure.com/static/doc/home_global/release%20notes/Internet%20Security/Internet_Security...

 

So why is Banking Protection missing? (which is part of Release 2) Is it possible for ISP's to remove parts like Banking Protection? If so, I don't get it, it should be up to the end user to decide.

 

"By default, the Banking protection feature is available for all Internet Security 2013 users." according to http://community.f-secure.com/t5/Security-for-PC/Why-can-t-I-see-Banking/ta-p/17336

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Former F-Secure Employee

Re: Banking protection is missing

Hi Nikk,

 

Indeed your operator does not offer Banking Protection at the moment.

 

You will need to wait for their reply if you wish to know whether they plan to include this in their packages in future.

 

Kind regards,

Ivan

Regards,
Ivan

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4 REPLIES 4
Former F-Secure Employee

Re: Banking protection is missing

Hi NikK,

 

F-Secure software from an ISP is always a customized version, in different versions there could be some components added or removed due to the need of the ISP. 

Have you contacted your ISP to verify if there is a Banking Protection feature in the software you are using? Or perhaps you may provide us your ISP name and the full name of your software so that we may help you to check further.

 

Best regards,

Gary

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Advocate

Re: Banking protection is missing

Thanks for responding,

My ISP doesn't give me an answer, I'm still waiting after 10 days...

 

ISP: Bredbandsbolaget

Product: Säkerhetspaket 1.71.340.0

 

From Windows Reliability Monitor I was able to get this additional info about the installation:

  • F-Secure CCF Reputaion (Installation & Reconfiguration)
  • F-Secure Network CCF 1.02.126 (Installation & Reconfiguration)
  • F-Secure CCF Scanning 1.23.124.8831 RELEASE (Installation & Reconfiguration)
  • Computer Security 12.71.102.0 RELEASE (Installation & Reconfiguration)
  • Online Safety 2.71.927.655 (Installation, Reconfiguration, Update, Reconfiguration)
Highlighted
Former F-Secure Employee

Re: Banking protection is missing

Hi Nikk,

 

Indeed your operator does not offer Banking Protection at the moment.

 

You will need to wait for their reply if you wish to know whether they plan to include this in their packages in future.

 

Kind regards,

Ivan

Regards,
Ivan

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Has your issue been solved? Mark the post using the "Accept as Solution" button to let others know.
Senior Advisor

Re: Banking protection is missing

You could try the following FREE programs for Banking Protection; all of which are compatible with F-Secure; 

 

1. MYPOQ-   https://www.quarri.com/products/mypoq/features which despite the info on the web-site is free.

 

2. ZenMate- if you use Chrome as your browser; https://zenmate.io/home

 

3. BitDefender Safepay-  http://www.bitdefender.com/solutions/safepay.html-but you need to install this after F-Secure.