Banking protection banner out of place

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Aspirant

Banking protection banner out of place

Hi,

 

When I enter a banking website, the banking protection banner appears on the very right side of my screen and is "cut in half". As a result, I cannot see or click on the buttons to interact with it (see picture).

 

bbanner.png 

Any idea why it's happening and how to fix it?

 

Thx!

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure

Re: Banking protection banner out of place

Hi @dayvan

 

It's a problem in our graphics library. Either 4k resolution or scaling triggers it (we're not exactly sure which one). As a workaround you need to close the browser, that will end the banking session.

 

Our plan is to update the graphics library in 17.1 release (so not the next one, but one after that). That will hopefully fix this issue.

 

Ville

(F-Secure R&D)

 

View solution in original post

13 REPLIES 13
Community Manager

Re: Banking protection banner out of place

Hi dayvan,

 

May I know what and which version of the product are you using? If you are not using the latest version of the product, kindly update the product to the latest version. Also, could you please check if your Windows Updates are up-to-date?

 

Does it happen with all the browers on your computer?

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Aspirant

Re: Banking protection banner out of place

Hi Laksh,

 

I am running F-Secure SAFE 16.5 on Windows 10 release 1607 - everything seems to be up to date. It does happen with all browsers.

 

Note that this issue occurs on two laptops featuring UHD screens, with display scaling set at 250% (default manufacturer setting, I haven't changed anything).

 

Thanks for your help! Smiley Happy

F-Secure

Re: Banking protection banner out of place

Hi @dayvan

 

It's a problem in our graphics library. Either 4k resolution or scaling triggers it (we're not exactly sure which one). As a workaround you need to close the browser, that will end the banking session.

 

Our plan is to update the graphics library in 17.1 release (so not the next one, but one after that). That will hopefully fix this issue.

 

Ville

(F-Secure R&D)

 

View solution in original post

Aspirant

Re: Banking protection banner out of place

Hi @Ville

 

Thanks for the info! Good to know that it's a known issue and a fix is in the works.

 

Would you have a tentative timeframe for the availability of release 17.1?

F-Secure

Re: Banking protection banner out of place

@dayvan

 

I can't promise that the fix will be in 17.1 because backlog and priorities change constantly. If everything goes as planned it would be autumn this year.

 

Ville

(F-Secure R&D)

 

Aspirant

Re: Banking protection banner out of place

@Ville I understand. Thanks for your help Smiley Happy

Aspirant

Re: Banking protection banner out of place

Has this been resolved as it is happening to me. Very irritating.

F-Secure

Re: Banking protection banner out of place

@Towyboy

 

It's solved in beta version.

 

Ville

(F-Secure R&D)

 

Aspirant

Re: Banking protection banner out of place

when will this fix be making it into the stable version? it's extremely annoying.