Banking Protection issues

Senior Advisor

Re: Banking Protection issues

Hi leaf

 

and welcome to the Forum. You could try;

 

1. As macstorm did in this thread you could start with an online Chat with an F-Secure expert.

 

2. Contact support here and give them "fsdiag" http://www.f-secure.com/en/web/home_global/support/contact/request

 

Although it looks like F-Secure are setting up a new Forum page so the above link does not work at present!

 

Edit: Link is now working.

F-Secure Product Expert

Re: Banking Protection issues

Hi leaf,

 

Please contact Technical Support and open a Support Ticket for this issue. We need to collect the some log files from your system to further investigate, kindly generate a FSDIAG and attach together with your support ticket.

 

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

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Scholar

Re: Banking Protection issues

Thank you, I will submit a support ticket.  Fortunately the support section of the website seems to be working again.  I only posted here after I had tried and failed to:

 

1) find the answer on the website (this post was the only related thing I could find)

2) submit an issue (I tried several times, the website came up blank; I could use Google's cached version of it, but then the form wouldn't let me submit

3) use chat for support (same -- blank)

4) call the toll-free US number in search of a human being (I got a recording)

5) find an email address I could use as a contact (could not find any)

 

Hopefully I'll have better luck now!

 

 

Senior Advisor

Re: Banking Protection issues

Sorry to hear about your problems. You must have tried the support tickets at the same time I did over the weekend!!!!

 

Surprised at the lack of phone support from the States-it should be 24 hours according to this page; http://www.f-secure.com/en/web/home_global/support/contact/call-f-secure-support