Banking Protection issues

Supporter

Banking Protection issues

Hello forum,

 

I'm having a problem with the Banking Protection feature.

First, I'm on Windows 8. I mainly use the Iron browser (Chrome based) and, rarely, the IE 10.

When I try to login my bank on Iron, I get this error message:

 

"Certificate-based authentication failed
This server requires a certificate for authentication, and didn't accept the one sent by the browser. Your certificate may have expired, or the server may not trust its issuer. You can try again with a different certificate, if you have one, or you may have to obtain a valid certificate from elsewhere.
Error 117 (net::ERR_BAD_SSL_CLIENT_AUTH_CERT): Bad SSL client authentication certificate."

 

And when I try to login my bank on IE 10, I get this error:

 

"This page can't be displayed

•Make sure the web address http://...com is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes."

 

Needless to say, by disabling the Banking Protection (flyer at the top of browser) everything is back to normal.

 

Is there any workaround to solve this, without losing the protection for my online transactions?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Supporter

Re: Banking Protection issues

Hi All,

 

Just to inform that my issue was finally fixed! Smiley Very Happy

 

"Thank you for contacting F-Secure.

With regards to your enquiry, we would like to inform you that the issue with your bank's website (www.bbvacontinental.com) has been solved and now you should be able to login properly with the Banking Protection feature enabled.

We would like to thank you for helping us to improve our products.

Please feel free to contact us again should you need further assistance.

Thank you."

 

I want to thank you ALL tech-support team! Smiley Very Happy

View solution in original post

13 REPLIES 13
Senior Advisor

Re: Banking Protection issues

post your bank's website link

Supporter

Re: Banking Protection issues

http://www.bbvacontinental.com/  "Banca por Internet" on the left side menu.

Supporter

Re: Banking Protection issues

Anyone? 

Supporter

Re: Banking Protection issues

I was contacted by Ivan, a chat support representative.

 

They'll need to collect some logs from my computer so my issue can be investigated further...

Former F-Secure Employee

Re: Banking Protection issues

Hi macstorm,

With regards to your problem, we are glad that Ivan is helping you out with the issue. Kindly do let us know if you need further support.

Thanks.

Best Regards,
Jagadesan

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Highlighted
Supporter

Re: Banking Protection issues

Hi Jagadesan,

 

Thank you.

 

I have received an update from tech-support saying they have found the root cause of my issue and that it has been escalated to the relevant team for a proper fix soon Smiley Happy

Supporter

Re: Banking Protection issues

Hi All,

 

Just to inform that my issue was finally fixed! Smiley Very Happy

 

"Thank you for contacting F-Secure.

With regards to your enquiry, we would like to inform you that the issue with your bank's website (www.bbvacontinental.com) has been solved and now you should be able to login properly with the Banking Protection feature enabled.

We would like to thank you for helping us to improve our products.

Please feel free to contact us again should you need further assistance.

Thank you."

 

I want to thank you ALL tech-support team! Smiley Very Happy

View solution in original post

Scholar

Re: Banking Protection issues

I am having this same issue with www.dcu.org.  Windows 8, Chrome, ERR_BAD_SSL_CLIENT_AUTH_CERT error if I leave Banking Protection on.  If I hit End on Banking Protection, I still can't sign in, I just get an error from my bank instead of an error from Chrome.  And once I managed to get my bank website to come up without Banking Protection coming on at all, and then I was able to sign in.  I'm not sure how I managed to do that!

 

What solved this for the original poster?  Sounds like someone from F-Secure fixed the problem, or provided steps to fix it, but what were those steps?

Scholar

Re: Banking Protection issues

Somehow this got posted twice.  Sorry!

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