Antivirus crash

Novice

Antivirus crash

When I open F-Secure settings and want to click on "Exclude files from scanning..." program crashes. I get error "Advanced User Interface stopped working". How can I fix it?

5 REPLIES 5
Senior Advisor

Re: Antivirus crash

@TreySongz 

 

Can you let us know what version of F-Secure you are using?

 

Further, your Operating system?

Senior Advisor

Re: Antivirus crash

Request support using this: http://www.f-secure.com/en/web/home_global/support/contact/request

They will observe that bug.
Novice

Re: Antivirus crash

Anti-Virus 12.83 build 104

Anti-Virus 11.00 build 19234
DeepGuard 4.10 build 275
Management Agent 8.30 build 43114
User Interface 10.00 build 176

 

Windows 8.1 (64 bit)

Novice

Re: Antivirus crash

Already did, thanks.

Superuser

Re: Antivirus crash

Yes, I would think that's something specific to your machine, unless you have any other security software on board which may be causing a conflict, in which case, uninstall it and see if that resolves things.  If not, submitting s support request with an FSDIAG attached is probably your best bet.