Anti Theft on Samsung Galaxy 3

Have you set up Anti-Theft as here;

http://community.f-secure.com/t5/Security-for-PC/How-can-I-take-Anti-Theft-into/ta-p/15602

http://community.f-secure.com/t5/Security-for-PC/Using-remote-Anti-Theft-in-a/ta-p/21196

Hi lisbon1967,

It is quite odd that it keeps being disabled, for us to even attempts at pin pointing where why or what could be causing this behavior could you answer the following questions:

1: What device is this on, Samsung galaxy S3(mobile telephone) or Samsung galaxy tab 3 or?

2: What android version is your device currently using?

3: Would it be possible for you to provide us with a list of the installed applications of your device, as it seems probable that another app is conflicting or stopping our product.

4: Did our software ever work properly on the device?

5: From where was the software downloaded*installed from?

Hi lisbon1967,

May I know which screen lock method you are using at the moment (password/PIN/pattern/face)?

Best regards,

Gary