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Activation of Mobile Security or F-Secure SAFE for Android fails in error ACTIVATION_TYPE_SMS

Symptoms

The user has uninstalled the F-Secure Mobile Security or F-Secure SAFE for Android product and is trying to install the latest version of the product from Google Play store. As soon as the user tries to activate the product, the ACTIVATION_TYPE_SMS error message is displayed on the device.

Diagnosis

Once the product is installed and activated, we send an activation SMS message to the user. However, if the user still has the old activation message in his message box, the activation of the new version fails, and the above error message is displayed.

Solution

To fix the issue:

  1. Delete the old activation message from your device.
  2. Try to activate the new version again.
Pricing & Product Info

For product info and pricing please go to the F-Secure SAFE product page

Version history
Revision #:
5 of 5
Last update:
‎31-03-2016 12:04 PM
Updated by: