F-Secure KEY

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Issue: I am unable to use F-Secure KEY Premium voucher code after renewing F-Secure SAFE as a Virgin Media customer, how can I fix this? Resolution: Upon renewing F-Secure SAFE, proceed to contact F-Secure support to obtain the F-Secure KEY Premium voucher codes. Note: As part of ongoing promotion for Virgin Media customers, you're eligible to upgrade to F-Secure TOTAL at a discounted price. F-Secure TOTAL includes SAFE, FREEDOME and KEY. Once you've upgraded, you can activate the subscription on KEY using your new F-Secure TOTAL account. Article no: 000011503
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Issue: How do I renew my F-Secure Key Premium subscription? Resolution: Follow these steps to activate KEY Premium using a voucher code: Open the F-Secure Key application Go to the Subscription page Click Have a Voucher Enter your KEY Premium voucher code Once the voucher code has been validated, the subscription status will be shown as ACTIVE. If you don't have a F-Secure KEY Premium voucher code, you can buy it online through the F-Secure homepage: https://www.f-secure.com/en/web/home_global/buy Note: A KEY Premium voucher code cannot be entered on a Apple iOS mobile device. Activate the premium subscription on a Windows, MacOS or Android device and then sync the passwords. Once the passwords have been synced, the F-Secure KEY subscription on the Apple iOS device will be converted to KEY premium.    Article no: 000004115
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Issue: After every restart of the computer, F-Secure KEY extension in Google Chrome browser prompts to enter the authorization code again.  Resolution: Firstly, make sure your F-secure KEY is up to date. You can update to the latest F-Secure KEY version by downloading and running the following installer. This issue can happen if the Google Chrome in-browser sync is enabled for browser extensions between multiple machines. To solve the issue, disable synchronization of browser extensions. Follow these steps to disable synchronization of browser extensions between machines:  Open Google Chrome browser At the top right, click on your profile picture Click Sync is on and go to Manage sync Disable Sync everything and Extensions Article no: 000008686
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Issue: I forgot my F-Secure KEY master password and I do not have recovery code, what can I do?  Resolution: For your security, F-Secure cannot restore or reset your F-Secure KEY Master Password. This has been a conscious decision by us to increase your security and privacy. Restoring a Master Password means we need access to your Master Password, and this could be a security risk. You can only recover your master password using the F-Secure KEY master password recovery code. The Master Password Recovery Code is a unique and personal code that is the only means of regaining access to KEY, should you forget your Master Password. It is strongly encrypted and can only be decrypted on one of your connected devices. This means that it cannot be decrypted on any other user device. Only option you have is to uninstall and re-install F-secure KEY on your device. You will loose the passwords, but can start a new with the re-install.    If you have a recovery code: How do I recover my F-Secure KEY Master Password on my desktop device? How do I recover my F-Secure KEY Master Password on my mobile device? Article no: 000001879
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This article lists the system requirements for F-Secure KEY for desktop devices.
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Issue: I want to start fresh for my F-Secure KEY. How do I remove all entries at once? Resolution: On iPhone and iPad (iOS) you need to reinstall the product. Uninstall happens by touching the app icon for a brief moment until icons start to move. You will discover a circle with a cross in it. Pressing the cross "deletes" the app, i.e. does the uninstall. This also removes all the encrypted data. Now when you install the app again you will be asked to create the master password just as with first use and the contents of the app will be empty. On Android you need to navigate to the apps menu via settings. When you find the F-Secure KEY from your app list, select the "Force stop" to shut down the app and then use the clear data button next to force stop to clean all app related data. When you restart the app again you will be asked to create the master password just as with first use and the contents of the app will be empty. On Windows you must first close F-Secure KEY application. Then open the Windows control panel and select "Add or remove programs". In the list of installed programs you will see installation package called "F-Secure KEY: User Data". When you uninstall this user data package it will clean the password data of the current user. You can now close the control panel dialogs and restart F-Secure KEY. You will be asked to create the master password just as with first use and the contents of the app will be empty. (In the background a new "F-Secure KEY: User Data" installation package will be created.) In case of errors you can also manually rename or delete folder C:\Users\username\AppData\Local\F-Secure\Pwmgr\LocalStorage On Mac OS X you must first close F-Secure KEY application. All the user data is stored in a hidden directory in users home directory. This path is: ~/Library/Application Support/F-Secure/Pwmgr Uninstall the F-Secure KEY program Click Go in the top menu of the Mac Click Alt / Command on the keyboard. This will show add a button called Library. Click on that button Choose Application Support Click on F-Secure Move Pwmgr to Trash Install F-Secure KEY again. Now you can create a new account. When you now start F-Secure KEY you will be asked to create the master password just as with first use and the contents of the app will be empty Another way to remove F-Secure KEY completely from Mac OS X is to remove both the F-Secure KEY application and the local storage (containing logs and passwords). Note: Before you start removing the product, make sure that F-Secure KEY is no longer running. To remove the product from your Mac: Open the command prompt: Open the Applications folder Open the Utilities folder Double-click Terminal Use the command line to run the following commands: rm -r "/Applications/F-Secure KEY.app"  (This removes the application) rm -r ~/Library/Application\ Support/F-Secure/Pwmgr  (This removes the local storage) You have now removed F-Secure KEY from your Mac computer. Article no: 000008643
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When you're not using F-Secure KEY, we recommend that you lock KEY to add an extra layer of security.
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As a precaution, before performing an in-app purchase to upgrade your F-Secure KEY to the Premium version, it is advisable that you allow access to...
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If you no longer wish to use F-Secure KEY and want to delete all your data that is stored on F-Secure's servers, remove your password data before...
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To automatically fill F-Secure KEY usernames and passwords in Chrome or Firefox, you need to enable the browser autofill function from KEY settings...
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Note: If you have multiple devices with F-Secure KEY, you only need to upgrade to premium on one of your devices. You can then upgrade your other...
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To be able to sync your password data with your other devices, you need to have the premium version of F-Secure KEY.
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You can safely store your credit card details in F-Secure KEY on your desktop device.
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This article describes how you can store passwords in F-Secure KEY on a desktop device.
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If you've forgotten your Master Password, follow these steps to regain access to KEY by using your Master Password Recovery Code:
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The following steps describe how you can install F-Secure KEY on your PC from scratch. You can find the installation packages for F-Secure KEY on our...
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You can import passwords from F-Secure KEY and other password managers with F-Secure KEY. Importing is possible only with Windows and Mac versions of...
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In F-Secure KEY, you can get KEY to generate a safe password for you. You can choose the length and the complexity of the password.
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You can export your data from F-Secure KEY. Exporting is possible only with Windows and Mac versions of the product.
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To automatically fill KEY usernames and passwords to programs in your computer, you need to enable the system autofill from KEY settings.
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Once you have created an entry, you may need to update it at some point. To edit an entry:
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Important: We strongly recommend that you create an F-Secure KEY Master Password Recovery Code as soon as you have taken F-Secure KEY into use as this...
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Tip: To log in to a web service with the Ctrl+Alt+v shortcut, unlock the KEY app, place your mouse in the username field of the login page, click...
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This article describes how you can change your F-Secure KEY Master Password on your desktop device.
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The Password History log contains your previous passwords, if any, for the internet service in question. After you have changed a password in F-Secure...
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Yes, you can fill in automatically your login credentials on a Windows computer in the following way:
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Your security product may be blocking a specific URL that F-Secure KEY uses to perform the inter-device syncing.
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If you attempted to activate your F-Secure KEY subscription but failed, this likely means that the security product that you have on your device may...
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KEY sync may not work if you have other Anti-Virus products other than F-Secure installed on your computer. When syncing your KEY devices with each...
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Based on our research it is easy to find correct answers to typical password reset questions by going through publicly available records about you or...
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To protect your sensitive data, F-Secure KEY uses the Advanced Encryption Standard with a key size of 256 bits. This algorithm works in the CCM mode...
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F-Secure KEY Premium is an additional service in F-Secure KEY that allows you to connect your various devices and sync your KEY data between the...
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F-Secure KEY is an app that keeps all your important credentials in one secure password manager.
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The Master Password Recovery Code is a unique and personal code that is the only means of regaining access to KEY, should you forget your Master...
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Once you've installed F-Secure KEY, and you start the application for the first time, you have to create a Master Password. This password is very...
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F-Secure KEY supports the following browsers: Google Chrome Mozilla Firefox
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If you have F-Secure KEY on either a single mobile device or only on your computer, your KEY data is also only stored on that device. The way F-Secure...
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The password strength calculation in F-Secure KEY is based on password entropy.
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Yes. We use TLS/SSL to protect your information during the entire data transfer process, so yes, it is always encrypted.
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No, we have no way of decrypting any information that you have saved in F-Secure KEY. In addition, anyone using F-Secure KEY is anonymous to F-Secure,...
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No. All data is stored on the devices, so you can only access it there. If someone discovers your F-Secure KEY master password, they still need access...
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This video tutorial shows you how to install F-Secure KEY on your Windows computer if you have an F-Secure TOTAL subscription.
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In this video, we are going to show you how to connect your devices to synchronize your passwords in F-Secure KEY.
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In F-Secure KEY, each password record is individually encrypted using a unique and strong random encryption key. The record-specific keys are...
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Yes, the connection between the app and the server always uses the SSL protocol.
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With F-Secure KEY, the data stored in the app is encrypted and decrypted only on your own device. Every time you enter your KEY master password, the...
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No. At F-Secure, we don't collect any of your personal data or information you enter into F-Secure KEY.
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No. For your security, F-Secure cannot restore or reset your F-Secure KEY Master Password. This has been a conscious decision by us to increase your...
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Yes, all fields are encrypted before the information is stored.
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