How do I renew my F-Secure Key Premium subscription?
Follow these steps to activate KEY Premium using a voucher code:
Open the F-Secure Key application Go to the Subscription page Click Have a Voucher Enter your KEY Premium voucher code
Once the voucher code has been validated, the subscription status will be shown as ACTIVE. If you don't have a F-Secure KEY Premium voucher code, you can buy it online through the F-Secure homepage: https://www.f-secure.com/en/web/home_global/buy Note: A KEY Premium voucher code cannot be entered on a Apple iOS mobile device. Activate the premium subscription on a Windows, MacOS or Android device and then sync the passwords. Once the passwords have been synced, the F-Secure KEY subscription on the Apple iOS device will be converted to KEY premium.
Article no: 000004115
I forgot my F-Secure KEY master password and I do not have recovery code, what can I do?
For your security, F-Secure cannot restore or reset your F-Secure KEY Master Password. This has been a conscious decision by us to increase your security and privacy. Restoring a Master Password means we need access to your Master Password, and this could be a security risk.
You can only recover your master password using the F-Secure KEY master password recovery code. The Master Password Recovery Code is a unique and personal code that is the only means of regaining access to KEY, should you forget your Master Password. It is strongly encrypted and can only be decrypted on one of your connected devices. This means that it cannot be decrypted on any other user device. Only option you have is to uninstall and re-install F-secure KEY on your device. You will loose the passwords, but can start a new with the re-install.
If you have a recovery code:
How do I recover my F-Secure KEY Master Password on my desktop device? How do I recover my F-Secure KEY Master Password on my mobile device?
Article no: 000001879