F-Secure KEY

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Issue: I want to start fresh for my F-Secure KEY. How do I remove all entries at once? Resolution: On iPhone and iPad (iOS) you need to reinstall the product. Uninstall happens by touching the app icon for a brief moment until icons start to move. You will discover a circle with a cross in it. Pressing the cross "deletes" the app, i.e. does the uninstall. This also removes all the encrypted data. Now when you install the app again you will be asked to create the master password just as with first use and the contents of the app will be empty. On Android you need to navigate to the apps menu via settings. When you find the F-Secure KEY from your app list, select the "Force stop" to shut down the app and then use the clear data button next to force stop to clean all app related data. When you restart the app again you will be asked to create the master password just as with first use and the contents of the app will be empty. On Windows you must first close F-Secure KEY application. Then open the Windows control panel and select "Add or remove programs". In the list of installed programs you will see installation package called "F-Secure KEY: User Data". When you uninstall this user data package it will clean the password data of the current user. You can now close the control panel dialogs and restart F-Secure KEY. You will be asked to create the master password just as with first use and the contents of the app will be empty. (In the background a new "F-Secure KEY: User Data" installation package will be created.) In case of errors you can also manually rename or delete folder C:\Users\username\AppData\Local\F-Secure\Pwmgr\LocalStorage On Mac OS X you must first close F-Secure KEY application. All the user data is stored in a hidden directory in users home directory. This path is: ~/Library/Application Support/F-Secure/Pwmgr Uninstall the F-Secure KEY program Click Go in the top menu of the Mac Click Alt / Command on the keyboard. This will show add a button called Library. Click on that button Choose Application Support Click on F-Secure Move Pwmgr to Trash Install F-Secure KEY again. Now you can create a new account. When you now start F-Secure KEY you will be asked to create the master password just as with first use and the contents of the app will be empty Another way to remove F-Secure KEY completely from Mac OS X is to remove both the F-Secure KEY application and the local storage (containing logs and passwords). Note: Before you start removing the product, make sure that F-Secure KEY is no longer running. To remove the product from your Mac: Open the command prompt: Open the Applications folder Open the Utilities folder Double-click Terminal Use the command line to run the following commands: rm -r "/Applications/F-Secure KEY.app"  (This removes the application) rm -r ~/Library/Application\ Support/F-Secure/Pwmgr  (This removes the local storage) You have now removed F-Secure KEY from your Mac computer. Article no: 000008643
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Issue: I deleted F-Secure KEY on my Android/iOS device and I do not have it synced with another device or have a Recovery Code. How can I get my passwords back? Resolution: Unfortunately there is no way to get the passwords back, as KEY saves them locally to the device. This is why even if you have your Master Password and install KEY again, you will not get the passwords back without syncing KEY with other device.  The prerequisite to get passwords back from deleted KEY program is to have premium KEY that was synced with another device. This way you can install KEY again and sync it.  Article no: 000018673
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When you install F-Secure KEY, the app introduces its own virtual keyboard on your device. To use the KEY keyboard, you need to switch it on in your...For devices running on Android 8 and later, the keyboard settings are located at Settings > General management > Language and input.
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When you're not using F-Secure KEY, we recommend that you lock KEY to add an extra layer of security.
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If your mobile device supports fingerprint recognition, you can use your fingerprint to log in to F-Secure KEY.
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This article lists the system requirements for F-Secure KEY for mobile devices.
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This article lists the system requirements for F-Secure KEY for desktop devices.
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Issue: I forgot my F-Secure KEY master password and I do not have recovery code, what can I do?  Resolution: For your security, F-Secure cannot restore or reset your F-Secure KEY Master Password. This has been a conscious decision by us to increase your security and privacy. Restoring a Master Password means we need access to your Master Password, and this could be a security risk. You can only recover your master password using the F-Secure KEY master password recovery code. The Master Password Recovery Code is a unique and personal code that is the only means of regaining access to KEY, should you forget your Master Password. It is strongly encrypted and can only be decrypted on one of your connected devices. This means that it cannot be decrypted on any other user device. Only option you have is to uninstall and re-install F-secure KEY to your device. You will loose the passwords, but can start a new with the re-install.    If you have a recovery code: How do I recover my F-Secure KEY Master Password on my desktop device? How do I recover my F-Secure KEY Master Password on my mobile device? Article no: 000001879
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Issue: After a Operating System update on an Apple IOS or Android device, the fingerprint login is reset and F-Secure KEY now asks for master password to login.  Resolution: After an Operating system update that has reset the fingerprint login, you will have to login one time using your master password. After you have logged in with your master password you can continue to login using your fingerprint. If you have forgotten your master password, you can use the "Forgot Master Password?" to recover it.  Article no: 000017593
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As a precaution, before performing an in-app purchase to upgrade your F-Secure KEY to the Premium version, it is advisable that you allow access to...
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On the mobile version of F-Secure KEY, you have space for eight favorite entries in the Favorites view. When you add a new entry to F-Secure KEY, your...
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If you no longer wish to use F-Secure KEY and want to delete all your data that is stored on F-Secure's servers, remove your password data before...
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To automatically fill F-Secure KEY usernames and passwords in Chrome or Firefox, you need to enable the browser autofill function from KEY settings...
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Note: If you have multiple devices with F-Secure KEY, you only need to upgrade to premium on one of your devices. You can then upgrade your other...
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To be able to sync your password data with your other devices, you need to have the premium version of F-Secure KEY.
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You can safely store your credit card details in F-Secure KEY on your mobile device.
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You can safely store your credit card details in F-Secure KEY on your desktop device.
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This article describes how you can store new passwords in F-Secure KEY on a mobile device.
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This article describes how you can store passwords in F-Secure KEY on a desktop device.
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If you've forgotten your Master Password, follow these steps to regain access to KEY by using your Master Password Recovery Code:
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If you've forgotten your Master Password, follow these steps to regain access to KEY by using your Master Password Recovery Code:
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The following steps describe how you can install F-Secure KEY on your PC from scratch. You can find the installation packages for F-Secure KEY on our...
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The following steps describe how you can install F-Secure KEY on your Mac from scratch. You can find the installation packages for F-Secure KEY on our...
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On your device, go to the App Store and search for F-Secure KEY.
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On your device, go to the Google Play Store and search for F-Secure KEY.
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You can import passwords from F-Secure KEY and other password managers with F-Secure KEY. Importing is possible only with Windows and Mac versions of...
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In F-Secure KEY, you can get KEY to generate a safe password for you. You can choose the length and the complexity of the password.
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In F-Secure KEY, you can get KEY to generate a safe password for you. You can choose the length and the complexity of the password.
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You can export your data from F-Secure KEY. Exporting is possible only with Windows and Mac versions of the product.
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To automatically fill KEY usernames and passwords to programs in your computer, you need to enable the system autofill from KEY settings.
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Note: This new F-Secure KEY autofill feature to log in to apps is available only on devices running on Android Oreo (8.0 and 8.1). For the websites,...
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Once you have created an entry, you may need to update it at some point. To edit an entry:
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Once you have created an entry, you may need to update it at some point. To edit an entry:
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Important: We strongly recommend that you create an F-Secure KEY Master Password Recovery Code as soon as you have taken F-Secure KEY into use as this...
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Important: We strongly recommend that you create an F-Secure KEY Master Password Recovery Code as soon as you have taken F-Secure KEY into use as this...
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This article describes how you can log in to a web service with your F-Secure KEY login credentials.
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Tip: To log in to a web service with the Ctrl+Alt+v shortcut, unlock the KEY app, place your mouse in the username field of the login page, click...
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When you log in to a new app for the first time, F-Secure KEY prompts you to save the login information to KEY. Note that this applies only to apps,...
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To remove the product completely from your Mac computer, you need to remove both the F-Secure KEY application and the local storage (containing logs...
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Note: For KEY to be able to show the correct entry for the app/website, make sure that you have entered its URL in the relevant KEY entry!
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This article describes how you can change your F-Secure KEY Master Password on your mobile device.
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This article describes how you can change your F-Secure KEY Master Password on your desktop device.
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The Password History log contains your previous passwords, if any, for the internet service in question. After you have changed a password in F-Secure...
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The Password History log contains your previous passwords, if any, for the internet service in question. After you have changed a password in F-Secure...
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Yes, you can fill in automatically your login credentials on a Windows computer in the following way:
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Yes, but before being able to use the autofill function, you need to allow F-Secure KEY to control your computer: On your Mac (Mac OS X 10.10 and...
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Yes, but before being able to use the autofill function you need to enable the F-Secure KEY keyboard on your device. For more on how to do this, see...
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Your security product may be blocking a specific URL that F-Secure KEY uses to perform the inter-device syncing.
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If you attempted to activate your F-Secure KEY subscription but failed, this likely means that the security product that you have on your device may...
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KEY sync may not work if you have other Anti-Virus products other than F-Secure installed on your computer. When syncing your KEY devices with each...
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