I forgot my F-Secure KEY master password and I do not have recovery code, what can I do?
For your security, F-Secure cannot restore or reset your F-Secure KEY Master Password. This has been a conscious decision by us to increase your security and privacy. Restoring a Master Password means we need access to your Master Password, and this could be a security risk.
You can only recover your master password using the F-Secure KEY master password recovery code. The Master Password Recovery Code is a unique and personal code that is the only means of regaining access to KEY, should you forget your Master Password. It is strongly encrypted and can only be decrypted on one of your connected devices. This means that it cannot be decrypted on any other user device. Only option you have is to uninstall and re-install F-secure KEY to your device. You will loose the passwords, but can start a new with the re-install.
If you have a recovery code:
How do I recover my F-Secure KEY Master Password on my desktop device? How do I recover my F-Secure KEY Master Password on my mobile device?
Article no: 000001879
After a Operating System update on an Apple IOS or Android device, the fingerprint login is reset and F-Secure KEY now asks for master password to login.
After an Operating system update that has reset the fingerprint login, you will have to login one time using your master password. After you have logged in with your master password you can continue to login using your fingerprint. If you have forgotten your master password, you can use the "Forgot Master Password?" to recover it.
Article no: 000017593
When you install F-Secure KEY, the app introduces its own virtual keyboard on your device. To use the KEY keyboard, you need to switch it on in your...For devices running on Android 8 and later, the keyboard settings are located at Settings > General management > Language and input.