I am unable to use F-Secure KEY Premium voucher code after renewing F-Secure SAFE as a Virgin Media customer, how can I fix this?
Upon renewing F-Secure SAFE, proceed to contact F-Secure support to obtain the F-Secure KEY Premium voucher codes. Note: As part of ongoing promotion for Virgin Media customers, you're eligible to upgrade to F-Secure TOTAL at a discounted price. F-Secure TOTAL includes SAFE, FREEDOME and KEY. Once you've upgraded, you can activate the subscription on KEY using your new F-Secure TOTAL account.
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How do I renew my F-Secure Key Premium subscription?
Follow these steps to activate KEY Premium using a voucher code:
Open the F-Secure Key application Go to the Subscription page Click Have a Voucher Enter your KEY Premium voucher code
Once the voucher code has been validated, the subscription status will be shown as ACTIVE. If you don't have a F-Secure KEY Premium voucher code, you can buy it online through the F-Secure homepage: https://www.f-secure.com/en/web/home_global/buy Note: A KEY Premium voucher code cannot be entered on a Apple iOS mobile device. Activate the premium subscription on a Windows, MacOS or Android device and then sync the passwords. Once the passwords have been synced, the F-Secure KEY subscription on the Apple iOS device will be converted to KEY premium.
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After every restart of the computer, F-Secure KEY extension in Google Chrome browser prompts to enter the authorization code again.
Firstly, make sure your F-secure KEY is up to date. You can update to the latest F-Secure KEY version by downloading and running the following installer. This issue can happen if the Google Chrome in-browser sync is enabled for browser extensions between multiple machines. To solve the issue, disable synchronization of browser extensions. Follow these steps to disable synchronization of browser extensions between machines:
Open Google Chrome browser At the top right, click on your profile picture Click Sync is on and go to Manage sync Disable Sync everything and Extensions
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I forgot my F-Secure KEY master password and I do not have recovery code, what can I do?
For your security, F-Secure cannot restore or reset your F-Secure KEY Master Password. This has been a conscious decision by us to increase your security and privacy. Restoring a Master Password means we need access to your Master Password, and this could be a security risk.
You can only recover your master password using the F-Secure KEY master password recovery code. The Master Password Recovery Code is a unique and personal code that is the only means of regaining access to KEY, should you forget your Master Password. It is strongly encrypted and can only be decrypted on one of your connected devices. This means that it cannot be decrypted on any other user device. Only option you have is to uninstall and re-install F-secure KEY on your device. You will loose the passwords, but can start a new with the re-install.
If you have a recovery code:
How do I recover my F-Secure KEY Master Password on my desktop device? How do I recover my F-Secure KEY Master Password on my mobile device?
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I can login to F-Secure KEY with fingerprint access, but I have forgotten my master password. How can I change the password?
Yes, you can. If you have generated the recovery code to reset your master password, you can use that that for access. If you have not created the QR-code for recovering it, do it the following way:
Open F-Secure KEY Login using your fingerprint access Go to menu Tap Settings Choose Create recovery code Use fingerprint access to confirm Choose Save picture Close and re-open KEY Choose Forgot Master password? Tap Import image, and select the code image from Photos/Gallery. Your Master Password appears on the screen. Tap Log in.
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How many licenses will I have for F-Secure KEY when I have TOTAL?
With F-Secure TOTAL, the number of KEY licenses is determined by your TOTAL subscription. As an example, if you have a 5-device subscription, five different users can use KEY on their devices. These five users can then sync their passwords with an unlimited number of devices.
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I want to start fresh for my F-Secure KEY. How do I remove all entries at once?
On iPhone and iPad (iOS) you need to reinstall the product. Uninstall happens by touching the app icon for a brief moment until icons start to move. You will discover a circle with a cross in it. Pressing the cross "deletes" the app, i.e. does the uninstall. This also removes all the encrypted data. Now when you install the app again you will be asked to create the master password just as with first use and the contents of the app will be empty.
On Android you need to navigate to the apps menu via settings. When you find the F-Secure KEY from your app list, select the "Force stop" to shut down the app and then use the clear data button next to force stop to clean all app related data. When you restart the app again you will be asked to create the master password just as with first use and the contents of the app will be empty.
On Windows you must first close F-Secure KEY application. Then open the Windows control panel and select "Add or remove programs". In the list of installed programs you will see installation package called "F-Secure KEY: User Data". When you uninstall this user data package it will clean the password data of the current user. You can now close the control panel dialogs and restart F-Secure KEY. You will be asked to create the master password just as with first use and the contents of the app will be empty. (In the background a new "F-Secure KEY: User Data" installation package will be created.) In case of errors you can also manually rename or delete folder C:\Users\username\AppData\Local\F-Secure\Pwmgr\LocalStorage
On Mac OS X you must first close F-Secure KEY application. All the user data is stored in a hidden directory in users home directory. This path is: ~/Library/Application Support/F-Secure/Pwmgr
Uninstall the F-Secure KEY program Click Go in the top menu of the Mac Click Alt / Command on the keyboard. This will show add a button called Library. Click on that button Choose Application Support Click on F-Secure Move Pwmgr to Trash Install F-Secure KEY again. Now you can create a new account. When you now start F-Secure KEY you will be asked to create the master password just as with first use and the contents of the app will be empty
Another way to remove F-Secure KEY completely from Mac OS X is to remove both the F-Secure KEY application and the local storage (containing logs and passwords).
Note: Before you start removing the product, make sure that F-Secure KEY is no longer running.
To remove the product from your Mac:
Open the command prompt:
Open the Applications folder Open the Utilities folder Double-click Terminal
Use the command line to run the following commands:
rm -r "/Applications/F-Secure KEY.app" (This removes the application)
rm -r ~/Library/Application\ Support/F-Secure/Pwmgr (This removes the local storage)
You have now removed F-Secure KEY from your Mac computer.
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I deleted F-Secure KEY on my Android/iOS device and I do not have it synced with another device or have a Recovery Code. How can I get my passwords back?
Unfortunately there is no way to get the passwords back, as KEY saves them locally to the device. This is why even if you have your Master Password and install KEY again, you will not get the passwords back without syncing KEY with other device.
The prerequisite to get passwords back from deleted KEY program is to have premium KEY that was synced with another device. This way you can install KEY again and sync it.
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When you install F-Secure KEY, the app introduces its own virtual keyboard on your device. To use the KEY keyboard, you need to switch it on in your...For devices running on Android 8 and later, the keyboard settings are located at Settings > General management > Language and input.
After a Operating System update on an Apple IOS or Android device, the fingerprint login is reset and F-Secure KEY now asks for master password to login.
After an Operating system update that has reset the fingerprint login, you will have to login one time using your master password. After you have logged in with your master password you can continue to login using your fingerprint. If you have forgotten your master password, you can use the "Forgot Master Password?" to recover it.
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