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annual subscription paid but F-Secur Key on Android unaware

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mr0
Scholar

annual subscription paid but F-Secur Key on Android unaware

Annual subscription payment confirmed 6th Oct 2018 via google play but F-Secure Key app on Android still says subscription expires 13th Oct this year. What gives!? Don't lose my stuff!

1 ACCEPTED SOLUTION

Accepted Solutions
mr0
Scholar

Re: annual subscription paid but F-Secur Key on Android unaware

Just to note, following successful rescue via engineer on-line chat

- payment via Google Play store should automatically sync the licence, but did not

- hence some fault present, cause tbc

- immediate workaround supplied in the form of a temporary licence (many thanks)

2 REPLIES
Superuser

Re: annual subscription paid but F-Secur Key on Android unaware

Hello,

 

Sorry for my reply. I'm only an F-Secure user (their home solutions).

 

I think that the most useful option is to contact their Official F-Secure Support Channels (chat as example):


If chat is unavailable -> maybe good to doublecheck that F-Secure KEY is not blocked by some third-party application and with ability to make network connections. Then to doublecheck that your F-Secure KEY Premium installation is indeed pinned to your subscription under Google Play.

 

But I think that only Official F-Secure Support Channels with enough information to sort out trouble (anyway).

 

Thanks!

mr0
Scholar

Re: annual subscription paid but F-Secur Key on Android unaware

Just to note, following successful rescue via engineer on-line chat

- payment via Google Play store should automatically sync the licence, but did not

- hence some fault present, cause tbc

- immediate workaround supplied in the form of a temporary licence (many thanks)