Windows client lost Premium status

Highlighted
Scholar

Windows client lost Premium status

In  April 2016 I purchased a 12 month PREMIUM subscription for F-Secure KEY. I have KEY installed on two Windows PCs and two Android mobile devices. The Windows clients now say that I don't have PREMIUM and that I should subscribe. The Android devices say that I have PREMIUM, which is correct as I still have 7 months left on my 12 month subscription.

 

I have tried to reset the Windows clients by renaming the user\AppData\Local\F-Secure\Pwmgr folder and restarting the client. I have managed to reconnect them by generating a code on one of the mobile devices. However, the Windows clients still say that I only have KEY FREE.

 

Does anyone know what the problem might be?

2 REPLIES 2
F-Secure Product Expert
F-Secure Product Expert

Re: Windows client lost Premium status

Hello,

 

Could you please open a support ticket so we can investigate better this behavior?

Please include the following log to your request:

%LOCALAPPDATA%\F-Secure\Pwmgr\Pwmgr.log

 

 



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Scholar

Re: Windows client lost Premium status

Ok, done. Thanks!