Windows and Mac clients lost premium status

msh
Scholar

Windows and Mac clients lost premium status

Hi

 

I have f secure key installed on 1 mac running MacOS sierra, 1 Windows 10 laptop and my android phone and my ipad.

 

Suddenly on both the mac and windows machine key have stopped syncing as it says I no longer have premium status. On my phone and ipad that they are connected to everything is fine.

 

If I try to enter the sync code to connect it again it says it cant connect over the internet or I should check the sync code. The machines are on the internet with no problems. It give the same error if I connect over freedome VPN.

 

What can I do? 

5 REPLIES 5
Community Manager

Re: Windows and Mac clients lost premium status

Hi msh,

 

Since it mentions about the internet connection issue, could you please try the step which is mentioned in this article?

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msh
Scholar

Re: Windows and Mac clients lost premium status

The Mac have f secure av installed.

The windows machine have Windows defender which don't have HTTPS protection.
Community Manager

Re: Windows and Mac clients lost premium status

Hi msh,

 

Could you please confirm if the Key installed in the Windows/Mac and the other devices are all in the recent version?

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msh
Scholar

Re: Windows and Mac clients lost premium status

Hi

 

The mac version is the current version.

 

The windows version was a older 4.3 release, I have updated it to the newest just downloaded. 

 

The problem is the same.

Community Manager

Re: Windows and Mac clients lost premium status

Hi msh,

 

Since the issue persists, kindly get in touch with our support via chat or call in order to troubleshoot this.

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