Updating Key force reboots computer without any warning

Aspirant

Updating Key force reboots computer without any warning

I am using Key Premium on Windows 10 (1703).
Today when I unlocked Key  it asked me to install new update.

I agreed to install the update. After few minutes the update force rebooted my computer without any warning.

After the update version of Key is 4.8.110.
The update didn't log any errors to Event viewer.

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Accepted Solutions
Community Manager

Re: Updating Key force reboots computer without any warning

Hello Everyone,

 

Thank you for the feedbacks. Our KEY team is aware of the reboot issue and they are working on this.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

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6 REPLIES 6
Superuser

Re: Updating Key force reboots computer without any warning

Hello,

 

With my own experience (but not about direct upgrade - but as try to clean install and 'repair' existed installation) - F-Secure KEY with fresh build do ask for restart (or more good to say - created notification that restart will be needed with certain situation).

As potential restart for their services (or re-run certain services). Does it with impact with your experience (unexpected impact)?

 

Thanks!

Highlighted
Aspirant

Re: Updating Key force reboots computer without any warning

Asking for restart would have been no problem. When I started the update I expected that it might require rebooting before getting applied.

 

But since my computer got restarted without any warning I lost some unsaved text in documents I had open at the time. Not mention mention time wasted because of sudden reboot and setting things back to way they were before the reboot.

 

 

Superuser

Re: Updating Key force reboots computer without any warning

Hello,

 

Just because I'm also only F-Secure user (their home solutions) - I created such reply with next topic:

https://community.f-secure.com/t5/F-Secure-KEY/F-Secure-Key-Premium-ver-4-8-110/m-p/106185/highlight...

Maybe some official respones will be under your topic too.

 

Just like potential feelings - does it possible that it was random situation and restart is not pinned to F-Secure KEY Upgrade? But, for example, system updates or something else.

I think that if autoupdating (?) with such unexpected restart ('no ask' or 'notification about') - it is should not be 'as designed'.

 

Thanks!

Aspirant

Re: Updating Key force reboots computer without any warning

I looked deeper into logs and found for certain that Key caused the reboot.

 

In Event viewer:

"Windows Installer required system reboot.

Product name: F-Secure KEY.

Product version: 4.8.110.

...

System reboot type : 1.

Cause of reboot: 1."

 

After that I see other F-secure services getting restarted. (I have F-secures Internet Security installed also.) Then logs end as logging service gets stopped for reboot.

 

There were no errors in the log but I found one warning related to Key:

"Application C:\Program Files (x86)\F-Secure\F-Secure KEY\fskey.exe (PID 9116) cannot be restarted - Application SID does not match Conductor SID."

Aspirant

Re: Updating Key force reboots computer without any warning

Win 7 Professional + all the latest updates.

 

I got exactly the same reboot without warnings. Lost some important work, so please do some unit testing before applying such updates.

Community Manager

Re: Updating Key force reboots computer without any warning

Hello Everyone,

 

Thank you for the feedbacks. Our KEY team is aware of the reboot issue and they are working on this.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post