Unable to log on after updating Key

Aspirant

Unable to log on after updating Key

Hi

F-Secure Key have severe problems with this product. This is not the first time that I have problem with Key.

 

This time I can't log on after updating key to the latest verison on Window 8. No one from F-Secure answers our questions...

 

/Prille

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert
F-Secure Product Expert

Re: Unable to log on after updating Key

The new version is available on this thread.

http://community.f-secure.com/t5/F-Secure-Key/Login-to-F-Secure-KEY/m-p/70607#U70607



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post

7 REPLIES 7
Aspirant

Re: Unable to log on after updating Key

Looks many of us are having the same issue.

Some troubleshooting info in this thread: http://community.f-secure.com/t5/F-Secure-Key/F-Secure-Key-is-not-working/td-p/70469

 

But no solution..

Aspirant

Re: Unable to log on after updating Key

Hi
I read the solutions but I don't like work arounds... (thanks anyway).

Fortunately I had the previous version downloaded on my computer. After uninstalling the latest version I reinstalled the previous one. Now i works again...
Scholar

Re: Unable to log on after updating Key

Hi

 

Is there a place where I can find previous version that works?

Aspirant

Re: Unable to log on after updating Key

Had to do some digging, but found an old copy on wife's laptop. Phew.

Installed - works perfectly.

 

I tried to look around, but didn't see any old versions available from F-Secure.

Aspirant

Re: Unable to log on after updating Key

Hi
I contaced F-Secure support on the phone and told them that they should monitor this Community site. Hopefully they listened...

/Prille
F-Secure Product Expert
F-Secure Product Expert

Re: Unable to log on after updating Key

The new version is available on this thread.

http://community.f-secure.com/t5/F-Secure-Key/Login-to-F-Secure-KEY/m-p/70607#U70607



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post

Scholar

Re: Unable to log on after updating Key

Thank you. New version is working fine. Everything is back to normal.