There is a new version(3.1.1) coming in the next few days that should resolve syncing issues.
Thank you for the follow up.
Could you remind us of the set up you now have?
Devices, OS, key version and are the devices premium or free?
I have HP Pavilion 17 Notebook PC and Windows 8.1 64-bit with f-secure key premium 3.1.112 and android 4.4.2, phone model Samsung GT-I9195 with f-secure key 3.1.2. I had to install it 3 times in my phone because the app didn't start at all.
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