Sync between 2 Windows 10 systems

Scholar

Sync between 2 Windows 10 systems

F-secure Key is failing to sync between windows 10 systems.  The working system has successfully sync'ed 2 android phones.  However, when attempting to sync the other Win10 systems from either system fails with an "unable to connect to server" error.

 

Firewalls and the antivirus software have been disabled on both systems and incoming and outgoing firewall rules set on both systems to allow all F-secure key traffic with no improvement.

 

Attempted to sync the Win 10 system with the phone and got the same error.

 

Any ideas as to what may be blocking sync communication?

 

thank you

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Community Manager

Re: Sync between 2 Windows 10 systems

Hi jduval22,

 

Based on your replies, your working Win 10 laptop (which syncs with the other Android phones) is having Key premium and syncs fine; it cannot sync only with the other Win 10 laptop.

 

If your remaining devices (Win 10 laptop and Android phones which have the sync) have the sync and all the passwords, may be you can uninstall and reinstall Key from the remaining Win 10 device alone which does not sync. Since the other devices are in sync, you can later do the sync with the Win 10 to get the passwords.

 

To backup your Key entries in this unsynced Win 10 laptop (just in case), You can also export the passwords from Key and import it back. More detailed information about Backup is given in this post.

 

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5 REPLIES 5
Scholar

Re: Sync between 2 Windows 10 systems

.... it should be noted that the problem system has a working internet connection.
Community Manager

Re: Sync between 2 Windows 10 systems

Hi jduval22,

 

Could you please check if the Desktop version of Key is Free/premium under Subscriptions?

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Scholar

Re: Sync between 2 Windows 10 systems

Thank you.  I have a premium key.

Scholar

Re: Sync between 2 Windows 10 systems

and that key is under subscription.  It syncs perfectly between win 10 and Android phones.   It will not sync with other win 10 laptops.

Community Manager

Re: Sync between 2 Windows 10 systems

Hi jduval22,

 

Based on your replies, your working Win 10 laptop (which syncs with the other Android phones) is having Key premium and syncs fine; it cannot sync only with the other Win 10 laptop.

 

If your remaining devices (Win 10 laptop and Android phones which have the sync) have the sync and all the passwords, may be you can uninstall and reinstall Key from the remaining Win 10 device alone which does not sync. Since the other devices are in sync, you can later do the sync with the Win 10 to get the passwords.

 

To backup your Key entries in this unsynced Win 10 laptop (just in case), You can also export the passwords from Key and import it back. More detailed information about Backup is given in this post.

 

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.