Showing "Power up Sync" after purchasing the subscription.

Scholar

Showing "Power up Sync" after purchasing the subscription.

I purchased the subscription on my android from the key app -> connect devices -> power up sync (12 months subsciption).

 

However, it still shows the "power up sync" and nothing happens when I press it. In "About" I can press the sync and it correctly updates the last synchronization, and I can see the subscription in Google Play (so the payment should be ok).

 

Shouldn't I be seeing a generate synchronization code button or something as I've subscribed?

1 ACCEPTED SOLUTION

Accepted Solutions
Former F-Secure Employee

Re: Showing "Power up Sync" after purchasing the subscription.

Hi @Ressu and thanks for reporting this!

 

KEY developers found reason for what is causing this behavior. We will fix the problem and provide an update capturing the fix ASAP.

 

BR;

Juha

View solution in original post

9 REPLIES 9
Superuser

Re: Showing "Power up Sync" after purchasing the subscription.

Hello,

 

Just because no one answered here yet...

I not sure.. that current words will be helpful, but...

 

 - Probably you should to meet "Generate sync-code"-button....  of course, if it not changed with latest version.

But probably here without changes;

 

 - Common steps with same troubles.. usually goes to recommendation (not sure.. that it's needed to do) about, which just by random-list (but not by "steps one-two-three"):

 

re-install Key (also here can be something same);

re-start Android-device (maybe able to try before any re-install points);

create else steps around (for example, re-change master-password);

 

and contacted F-Secure Key about any additional information from your device.

 

Sorry for reply without indeed helpful information.

Scholar

Re: Showing "Power up Sync" after purchasing the subscription.

Hi,

 

these didn't solve the issue. I already tried directly contacting F-secure but they told me to post my problem here...

Advocate

Re: Showing "Power up Sync" after purchasing the subscription.

Related issues here: http://community.f-secure.com/t5/F-Secure-Key/Can-t-quot-Power-Up-Sync-quot/td-p/46547

Try sending log files from the About page

Scholar

Re: Showing "Power up Sync" after purchasing the subscription.

I'm not using any Apple devices. I could cancel the payment from the google play but want to keep that as the last resort. I sent the log files, the returned code is "bottle truck iron shoe".

Advocate

Re: Showing "Power up Sync" after purchasing the subscription.

@JuhaT  @HeikkiH  Can someone take a look at this users log files?

Former F-Secure Employee

Re: Showing "Power up Sync" after purchasing the subscription.

Hi @Ressu and thanks for reporting this!

 

KEY developers found reason for what is causing this behavior. We will fix the problem and provide an update capturing the fix ASAP.

 

BR;

Juha

View solution in original post

Scholar

Re: Showing "Power up Sync" after purchasing the subscription.

Awesome, I'll be waiting for the update and finally get passwords synced! :)

F-Secure

Re: Showing "Power up Sync" after purchasing the subscription.

Hi Ressu,

 

Just wanted to follow-up and see if you're now able to generate the synchronization code?  If not, I'll check in on the status of that fix.

 

// Chrissy

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Scholar

Re: Showing "Power up Sync" after purchasing the subscription.

Hi,

 

I got it working now. Thanks for all the help.