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[Rbbiz1]

Hi,

Not a major issue here but it's kinda annoying. The icon for Key is missing, not in the app folder but everywhere else.

What i've tried so far:

- Repair install (doesn't work it breaks of with the message: account already excists)

- Uninstall and fresh install, results in same problem

- Manually change icon, since in the app folder it does appear, not possible (see image below)

I used the F-Secure removal tool recently to uninstall FS Protection BETA, maybe that caused the problem. But then a reinstall should solve the issue.

Could use some help here, thanks in advance.

[Ukko]

Hello,

Sorry for my reply. I'm also only F-Secure user.

Just like potential suggestions:

-> does it possible that something with hardware or system is wrong?

Just like such discussion:

• https://answers.microsoft.com/en-gb/windows/forum/windows_7-desktop/some-desktop-icons-appear-as-bro...

Or any other potential more 'direct' situations (for your certain setting).

-> if your KEY localstorage with backup (or passwords/entries export file is available) - maybe it is possible to try some potential additional workarounds.

For example, if you re-name folder of F-Secure KEY and then launch desktop logo -> what will be as result?

OR For example, if you did remove desktop logo manually. KEY is closed too (not an active process) - does 'repair' action is not possible to perform? If yes -> what will be with manual launch KEY from its installation folder?

Thanks!

[Rbbiz1]

Thank you for your suggestions, unfortunatly those don't help.

Can someone from the F-Secure team please look at my issue?

[Laksh]

Hi Rbbiz1,

May I know the OS of your device and also the version of KEY installed?

[Rbbiz1]

Windows 10 (PRO)

Key version: 4.8.110

[Laksh]

Hi Rbbiz1,

Kindly get in touch with our support team via chat or phone here in order to invstigate this further.

[Laksh]

Hello Rbbiz1,

I have brought this issue to the KEY team's notice. The issue will be fixed in the next release.

[Rbbiz1]

Thanks.

Support did a reinstall and some other stuff, the icon was back to normal. A day after Key updates itself and the problem returned.

The weird thing is, the same thing I noticed with Adobe Reader but the problem limits to those two programs

[Laksh · Accepted solution]

Hi Rbbiz1,

Just to let you know, this issue has been fixed in KEY version 4.9.28.

[Rbbiz1]

Thanks, I can confirm that it is fixed

(force update function would be nice to have ;-)