cancel
Showing results for 
Search instead for 
Did you mean: 

Reseting master password with 2D barcode

SOLVED
Highlighted
PSm
Scholar

Reseting master password with 2D barcode

I created master password recovery 2D barcode for F-Secure KEY. However, I only have it as a printed hardcopy. I have scanned it with a flat scanner as a jpeg image, but when I try to import it to the KEY windows desktop app nothing happens. No error or anything.

 

Any suggestions on how to proceed? Does the image of the 2D barcode have to be in same scale/size as the original image?

 

Petri

  • 2D barcode image
  • F-Secure Key
  • Master Password
1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: Reseting master password with 2D barcode

Hi Petri,

 

Could you try to save the image as .png file and retry to upload it?

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
4 REPLIES
PSm
Scholar

Re: Reseting master password with 2D barcode

With 2D barcode I meant QR code.

Community Manager

Re: Reseting master password with 2D barcode

Hi Petri,

 

Could you try to save the image as .png file and retry to upload it?

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
PSm
Scholar

Re: Reseting master password with 2D barcode

Thanx. That worked. Would be nice if the software would accept png-images only and give out an error message for others.

 

Petri

Community Manager

Re: Reseting master password with 2D barcode

Hi Petri,

 

Glad to know it worked. I will pass on your feedback to the Key team.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.