Premium Code doesn't work - syncing doesn't work

[rednalaj]

On the front page after entering master pw it says KEY FREE on the side pane.

When trying to give premium voucher it states it's allready been used, which is true.

 I allready entered my Premium voucher on the previous version. As a result of the version upgrade, I no longer have premium.

[miltsi]

I have exactly the same situation as rednalaj.

[iuso]

Same problem here:

I got premium voucher, does not work. Desktop app freezes. Frustrating!

[iuso]

Still not working. Anyone there?

[iuso]

Yesterday I figured out that one should not copy paste "KEY-" part of the code (?). But when leaving that out I got a message saying that my code might have expired.

[Maaku]

I've the same problem. F-Secure Key does not accept my Premium Voucher which I received via email on Monday 17th May.

The error message have mostly been: 'Voucher has been already used or has expired'. Or then the Redeem button just freezes and nothing happens.

[dukavi]

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@Maaku wrote:

I've the same problem. F-Secure Key does not accept my Premium Voucher which I received via email on Monday 17th May.

The error message have mostly been: 'Voucher has been already used or has expired'. Or then the Redeem button just freezes and nothing happens.

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"Voucher has been already used or has expired" - is the reason why it is not accepted.

Typical voucher can be used just once. It also has a specific date untill it has to be activated.

I would guess one of these 2 conditions are not met.

[dukavi]

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@rednalaj wrote:

On the front page after entering master pw it says KEY FREE on the side pane.

When trying to give premium voucher it states it's allready been used, which is true.

 I allready entered my Premium voucher on the previous version. As a result of the version upgrade, I no longer have premium.

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You cannot use the same voucher twice, but you may connect to other device that has Premium status.