No QR code to reset password?

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No QR code to reset password?

New client logo in ok put a couple of passwords in. Then logged in later that day, master password did not work, can not upload image as I never set it up and now can not access Fsecure key.. help please?

 

1 REPLY 1
Community Manager

Re: No QR code to reset password?

Hi Carm69,

 

F-Secure KEY has a possibility to recover the master password using the QR code. Unfortunately, if you do not have a QR recovery code, you cannot recover the Master password. You may find more information about the QR code in our articles here:

 

http://community.f-secure.com/t5/F-Secure-Key-KB/I-ve-forgotten-my-KEY-master/ta-p/34765

http://community.f-secure.com/t5/F-Secure-Key-KB/What-is-an-F-Secure-KEY-QR/ta-p/69253

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