I attempted to install Key (lastet version) on a PC and MAC and the situation on both is similar but I'll focus on the PC.
I've reinstalled the app a few times with the same result. I've also tried installing the current version on a Mac and the problem is exactly the same but on the Mac, it was an upgrade on an exisiting, working install. It seems like the app is failing to communicate with the F-Secures servers but why is the password failing to open the app?
I received a subscription voucher which allowed me to validate a new install on one of my computers then connect it with another device using a sync-code; this method resolved the issue F-Secure is having with a "third-party component that is managing subscriptions". I hope they quickly resolve the problem.
I sent you a Private message in order to resolve this problem. Let us know if it worked.
It did not work and after that
I have found, and used the F-secure uninstall tool and removed all the F-secure stuff.
(internet securty and so )
After that i re-installed it all ..... but no succes.
I have the same problem. I updated the Key to the lastest version on my secondary Win7 PC. After upgrade I could not log in with master password, typing the password > nothing happens. I repaired the installation without help. Removing all F-Secure apps is not the answer! FIX THIS NOW. I'm paying of this service. Luckily I didn't upgrade my primary Win8.1 PC which I need daily. I would be lost if Key is not available. As F-Secure Partner this is gives bad reputation to us since we are the one talking about to customers to use Key.
Did you try the version released yesterday(build 3.1.104)?
This topic has been closed due to inactivity. If you would like to discuss this topic further, please start a new post.
You can reference this topic in your post by adding this link:
Visit the Community
Check our Forums or How-to & FAQs for advice or answers
View User Guides
Refer to our getting started guides and product manuals
Talk to our Support agents and get answers to your questions