Missing logon window

Aspirant

Missing logon window

Sometime when starting F-Secure KEY (vers. 1.5.145) I don't get any logon window!!

And then I cannot get my passwords!!!!!!

I'm running on a Windows 7 Home Premium with all uppdates.

If I power off my PC and try later on, it may work, but I don't like to not be sure I have access to my passwords!!!!

Please help!!!!!!!!!!!

1 ACCEPTED SOLUTION

Accepted Solutions
Former F-Secure Employee

Re: Missing logon window

Hi,

 

Currently available lateste version (v1.6) should fix this problem for good. If you still experience the same problem, please let us know.

 

Thanks,

Juha

 

View solution in original post

17 REPLIES 17
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Superuser

Re: Missing logon window

Hello,

 

You able to get new one version, which already available -> http://www.f-secure.com/en/web/home_global/key

It's with new interface, some features.. and maybe... partly fixed for that trouble (with window). And potentially will be "full"-fixed in next releases.

 

If you don't want do that (but I recommend do that) - you able to "turn off" autorun-setting (msconfig by "Run" or Task Manager->Autorun  -> and turn off fskey); After that you should be able to launch F-Secure Key manually.... without troubles.

_____________________

 

Of course, if you mean something like that (and current situation not related with something new):

http://community.f-secure.com/t5/F-Secure-Key/I-can-t-log-in-to-the-F-Secure/td-p/50087

http://community.f-secure.com/t5/F-Secure-Key/Cannot-login-master-password/td-p/50083

http://community.f-secure.com/t5/F-Secure-Key/Cannot-login-to-F-Secure-Key/td-p/50773

Former F-Secure Employee

Re: Missing logon window

Hi,

 

Currently available lateste version (v1.6) should fix this problem for good. If you still experience the same problem, please let us know.

 

Thanks,

Juha

 

View solution in original post

Scholar

Re: Missing logon window

Hi, I can't download the new version on my iPad, but I can on my Mac.
Former F-Secure Employee

Re: Missing logon window

Hi Patt,

 

Do you mean that you can't see the new version in AppStore or that it fails to install? The latest iPad/iPhone version is 1.6.137.

 

BR,

Timo

Aspirant

Re: Missing logon window

I too have the same problem, for several weeks now and with different versions of Key. I have a desktop pc with Windows 8.1 64-bit os. Currently my Key version is 1.6140 and the problem continues to exist. I have also tried to disable the autorun for Key and to start it after all other processes have started, but without any success.

Superuser

Re: Missing logon window

Hello,

 

Does you mean... that it certainly current trouble?! It also happened just time to time or already regular situation with Key?

 

And you disable autorun of Key and just during launch by desktop-picture-shortcut it anyway with trouble-start ?!

 

And trouble.. here that "Window without any pictures, but with backgrounds"? What if wait more time after load system and manually launch Key - same situation?

 

Also here previously asked about HDD or SSD in use.

Also I can to ask - do you have any protection-software?

 

Sorry for questions.

Aspirant

Re: Missing logon window

It is a regular situation with several latest versions of Key. I disabled autorun from Task Manager. I've waited plenty for system to start but no help there. I have a HDD. My protection software is Windows Defender.

Superuser

Re: Missing logon window

OK....  How I can to understand (because my systems not meet that situation yet) - it was usually "time to time".

Your situation - each time...

 

Maybe here already something new... but anyway....current words can be with meaning - you totally can not to launch F-Secure Key?!

Or steps with "killing process"/else one launch - help with your situation?

 

If you have backup-copy for your passwords -> did you already re-install for F-Secure Key?!

 

Here I mean - uninstall F-Secure Key, uninstall F-Secure Key User Data; Restart system.

Install it again.

 

/You able to save your "localstorage" (from user-folder - appdata/local and F-Secure folders) and trying to do that - if without experience with totally clean installation and if you not able to launch Key with any steps./

 

Anyway.... here can be potentially troubles with something else around system?! Like if maybe need to checking system for any "unwanted" applications, when Windows Defender can be tricked.

 

Sorry for suggestions. Maybe here need else someone with same trouble for understanding - if here have something "global".

And maybe F-Secure Key Team ready to check your situation with background as "potentially improving prevent-points for current trouble", which was added to latest versions.

Aspirant

Re: Missing logon window

Key starts alright, I mean the process does. With version 1.4something I managed to fix the problem by re-installing Key and restarting my pc. With version 1.5something onwards it didn't help anymore. Killing the process and launching Key again hasn't worked with me. 

 

I also deleted the F-Secure folder from my userdata after uninstalling Key and did a clean install, but with no help.

 

I have tried to find anything that would cause the problem on my system, but without any luck. I've uninstalled several applications trying to find the reason why Key isn't working as it should. The only strange thing I could find is that my Adobe Flash CS5 stopped working at the same time as Key (It freezes on starting a new project).

 

I'm also using Key on my laptop pc, which has Windows 8.1 64-bit os and without any problems. I'm also using it on several mobile devices. No problems there, either.