Lost subscription data on Key upgrade

Scholar

Lost subscription data on Key upgrade

Since upgrading to 3.1.112, when I login the product wants me to create a recovery code (already done) and says my subscription is free and wouldn't I like to upgrade.  My subscription is paid through November 2016.  How can I fix this?

1 REPLY 1
F-Secure Product Expert
F-Secure Product Expert

Re: Lost subscription data on Key upgrade

Hello Kathleen,

 

The fact that it is requiring a new recovery code might be that the upgrade modified a salt parameter for the master password. I'll contact you by private message about your subscription expiring.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.