Lost premium subscription

Scholar

Lost premium subscription

So i've been battling with F-secure 2015 updates not working and on my last reinstallation attempt i manually wiped everything related to F-secure from Registry and filesystem.

 

So i also deleted the folder accidentaly which held the F-secure Key info and now when i open up Key on my PC it asks for a new master password.

 

But the weird thing is that i had my PC synchronized with my Android phone and the sync was working just fine but as i lost the Key info on my PC my Android app also turned into Key free and i cannot create sync code on the phone.

 

So i just wish to get my premium subscription back i don't mind if all the passwords are lost on my android phone as well as i backed them up to a file on my PC after i noticed i lost the Key passwords on my PC.

 

I have the receipt email saved in case it's needed which i believe so.

1 ACCEPTED SOLUTION

Accepted Solutions
Supporter

Re: Lost premium subscription

Hi,

 

If you choose a master password and start the program, then go to menu and press the help button then you should get a button " add premium voucher" and there you can insert the code you got.

 

Br Niklas

11 REPLIES 11
Supporter

Re: Lost premium subscription

Hi,

 

When you reinstalled Key on your pc, did you insert the code you got in the orderconfirmation to activate the premium function?

 

Br Niklas

 

Scholar

Re: Lost premium subscription

During the installation it doesn't ask for any code and after i've installed it all i see is.

key.png

 

And even if i make a new Master Password there's no option to enter code from the order confirmation email.

Scholar

Re: Lost premium subscription

So where am i suposed to enter this code?

 

Since it never asks me for a code just for a new master password and even if i give it some password i can't find anything to enter a code.

Supporter

Re: Lost premium subscription

Hi,

 

If you choose a master password and start the program, then go to menu and press the help button then you should get a button " add premium voucher" and there you can insert the code you got.

 

Br Niklas

Highlighted
Scholar

Re: Lost premium subscription

None of the codes i have in the reciept email work in that [Add Premium Voucher] field.

Scholar

Re: Lost premium subscription

Yes, where we can find this Premium Voucher???

Scholar

Re: Lost premium subscription

Looking for this answer too. They need to work on a better ticket system and start emailing these codes to users that buy through the application.
Novice

Re: Lost premium subscription

I just bought a key and received no email or voucher. What do I do now?
Novice

Re: Lost premium subscription

Sorry I forgot my google order number is XXXXXXXXXXXXXXXXXXXXX

 

EDIT: REMOVED PERSONAL INFORMATION