Key stopped Sync

Scholar

Key stopped Sync

Hi, after a few days working fine Key stopped the synchronization between all my devices. I can´t sync any device with any other. I tried to uninstall->reinstall->connect device but after entering the code, I only see the Connecting... screen forever.

Is the sync service down?, can I check if there is a problem with my account?, anybody else has the same problem?.

 

I Use 2 Windows 7 PCs, smarthphone and Tablet (both Android). The 4 of them are isolated, unabled to connect with the others.

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Accepted Solutions
F-Secure

Re: Key stopped Sync

Hi Sunware!

According to this post: http://community.f-secure.com/t5/F-Secure-Key/Where-is-the-quot-sync-now-quot/td-p/58827 there was a recent problem with syncing that should now be fixed... is it working for you now? Do you have the latest update?
Has somebody helped you? Give Kudos as a way to say "thanks!"
Has your issue been solved? Mark the post using the "Accept as Solution" button to let others know.
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Scholar

Re: Key stopped Sync

Just in case it helps some charitable F-Secure engineer, I just send the logs, words:

book scarecrow engine apple

 

F-Secure

Re: Key stopped Sync

Hi Sunware!

According to this post: http://community.f-secure.com/t5/F-Secure-Key/Where-is-the-quot-sync-now-quot/td-p/58827 there was a recent problem with syncing that should now be fixed... is it working for you now? Do you have the latest update?
Has somebody helped you? Give Kudos as a way to say "thanks!"
Has your issue been solved? Mark the post using the "Accept as Solution" button to let others know.
Scholar

Re: Key stopped Sync

Now it´s working fine. The Synchronization between my main PC and tablet were authomatically fixed. In the other PC I just had to connect the device again.  But in my Phone (Samsung galaxy S3, android 4.3) I had to reinstall the app. After that, Sync is working fine between all my devices.

Thank you.

Scholar

Re: Key stopped Sync

Hi,

 

I have installed Key Premium in three PC:s, one iOS tablet, one Android tablet and one Android phone and they all stopped synchronizing about a week ago!

 

What should I do, re-install Key to all devices and start all over (sounds cumbersome) or what?

Scholar

Re: Key stopped Sync

Having problem syncing keys again. this is frustrating. have installed latest versions. another server error?

 

injecting new keys via PC app, not syncing to iOS or android.

 

 

F-Secure Product Manager

Re: Key stopped Sync

Thank you all for this feedback! It is highly valuable to us in the KEY development team.

 

We have just 30 minutes ago released a new Android version of KEY to Google Play and it should become available in all GP servers globally shortly. There's a number of improvents to the synchronization functionality and reliability. Please ensure you install this 2.1.2 version when available in your Android device. We have also pushed a new  iOS version 2.0.37 of KEY to the Apple iTunes approval process and it usually takes about two weeks for them to approve a new release. Please also ensure that you are using the latest Windows or Mac OS X version of KEY (2.0.129).

 

Thanks & please do keep the feedback and feature ideas coming!

 

Harri Kiljander

F-Secure

Scholar

Re: Key stopped Sync

Hello,

 

my pc doesnt sync too, because of End of Premium Abonement. But my abonement works till 2016/01/26.Reinstalling doesnt help but on ipad and android sync works.

Scholar

Re: Key stopped Sync

Same problem here!
F-Secure Product Manager

Re: Key stopped Sync

Hoggo & axmaster, sorry for the bad experience! Our Windows developer will contact you shortly to resolve this.

 

Thanks,

 

Harri