KEY licence not updating following upgrade to TOTAL

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KEY licence not updating following upgrade to TOTAL

Hi, I've recently upgraded from SAFE to TOTAL, which went fine.

 

However I'm struggling to get my existing (win10) installation of KEY to update it's subscription. I've uninstalled KEY, and then re-installed it from the link within the portal but the expiry date of the subscription remains unchanged. My understanding was that TOTAL includes 5 subscriptions to KEY?

 

Best regards,

 

Nick

1 ACCEPTED SOLUTION

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Re: KEY licence not updating following upgrade to TOTAL - SOLVED

When I initially uninstalled KEY I did not notice a separate file labelled 'F Secure KEY: User Data'.

 

I have subsequently uninstalled KEY, then uninstalled 'F Secure KEY: User Data', and then re-installed KEY.

 

Everything seems to be working now, with KEY displaying the same subscription expiry date as TOTAL.

 

Best regards,

 

Nick

View solution in original post

1 REPLY 1
Scholar

Re: KEY licence not updating following upgrade to TOTAL - SOLVED

When I initially uninstalled KEY I did not notice a separate file labelled 'F Secure KEY: User Data'.

 

I have subsequently uninstalled KEY, then uninstalled 'F Secure KEY: User Data', and then re-installed KEY.

 

Everything seems to be working now, with KEY displaying the same subscription expiry date as TOTAL.

 

Best regards,

 

Nick

View solution in original post