How to disable "Auto renewal"?

Aspirant

How to disable "Auto renewal"?

Hello

When I paid for F-Secure Key, I noticed that it was a auto renewal. Could someone tell me how to disable this function.

 

I read that I should go to the user's account settings after purchase, but where do I find it???

 

Where were no information of username/password in the corfirmation mail, just a account number...

 

/Prille

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert
F-Secure Product Expert

Re: How to disable "Auto renewal"?

The purchase made from a computer are through a 3rd party (AskNet).

Their information should be included in the confirmation email you received.

 

You should contact them directly to disable the auto-renewal in you case.



Best Regards

-Ben

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3 REPLIES 3
F-Secure Product Expert
F-Secure Product Expert

Re: How to disable "Auto renewal"?

Hello Prille,

 

You should indeed do that through user's account settings. 

For example for IOS:

http://support.apple.com/kb/ht4098

 

Which device are you using?



Best Regards

-Ben

_________________________________

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Highlighted
Aspirant

Re: How to disable "Auto renewal"?

I activated the license through the installation on my computer and paid with my credit card...

F-Secure Product Expert
F-Secure Product Expert

Re: How to disable "Auto renewal"?

The purchase made from a computer are through a 3rd party (AskNet).

Their information should be included in the confirmation email you received.

 

You should contact them directly to disable the auto-renewal in you case.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.