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F-Secure Key extremely slow

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Aspirant

F-Secure Key extremely slow

F-Secure Key takes 5 to 10 seconds to respond to key presses, i.e. press Edit and it takes 10 seconds to get to the edit screen, 5 seconds to look at a password.  "fskey.exe *32" is using 30% cpu on my PC (Win7 64bit).  I am using version 4.3.108 but the previous version was also extremely slow.

Here are some sections from the log file where there seems to be problems ...

 

[2016-05-11 09:08:07:867] IapsService: IapsService verify
[2016-05-11 09:08:07:867] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 09:08:07:867] PurchaseService: Checking ticket validity...
[2016-05-11 09:08:07:867] PurchaseService: Start ticket verify
[2016-05-11 09:08:07:867] PurchaseService: verify ticket for sync
[2016-05-11 09:08:07:867] IapsService: IapsService verify
[2016-05-11 09:08:07:867] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 09:08:07:867] PurchaseService: Checking ticket validity...
[2016-05-11 09:08:07:867] PurchaseService: Start ticket verify
[2016-05-11 09:08:07:867] PurchaseService: verify ticket for sync
[2016-05-11 09:08:07:867] IapsService: IapsService verify
[2016-05-11 09:08:07:867] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 09:08:07:867] PurchaseService: Checking ticket validity...
[2016-05-11 09:08:07:867] PurchaseService: Start ticket verify
[2016-05-11 09:08:07:867] PurchaseService: verify ticket for sync
[2016-05-11 09:08:07:867] IapsService: IapsService verify
[2016-05-11 09:08:07:867] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 09:08:07:867] PurchaseService: Checking ticket validity...
[2016-05-11 09:08:07:867] PurchaseService: Start ticket verify
[2016-05-11 09:08:07:867] PurchaseService: verify ticket for sync
[2016-05-11 09:08:07:867] IapsService: IapsService verify
[2016-05-11 09:08:07:867] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 09:08:07:867] PurchaseService: Checking ticket validity...
[2016-05-11 09:08:07:867] PurchaseService: Start ticket verify
[2016-05-11 09:08:07:867] PurchaseService: verify ticket for sync
[2016-05-11 09:08:07:867] IapsService: IapsService verify
[2016-05-11 09:08:07:867] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 09:08:07:867] PurchaseService: Checking ticket validity...
[2016-05-11 09:08:07:867] PurchaseService: Start ticket verify
[2016-05-11 09:08:07:867] PurchaseService: verify ticket for sync
[2016-05-11 09:08:07:867] IapsService: IapsService verify
[2016-05-11 09:08:07:867] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 09:08:07:867] PurchaseService: Checking ticket validity...
[2016-05-11 09:08:07:867] PurchaseService: Start ticket verify
[2016-05-11 09:08:07:867] PurchaseService: verify ticket for sync
[2016-05-11 09:08:07:867] IapsService: IapsService verify
[2016-05-11 09:08:07:877] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 09:08:07:877] PurchaseService: Checking ticket validity...
[2016-05-11 09:08:07:877] PurchaseService: Start ticket verify
[2016-05-11 09:08:07:877] PurchaseService: verify ticket for sync
[2016-05-11 09:08:12:139] IapsService: IAPS verify failed: BAD REQUEST / 1009
[2016-05-11 09:08:12:139] PurchaseService: ticket verification nok: BAD REQUEST / not-verified
[2016-05-11 09:08:12:139] PurchaseService: ticket marked not-verified
[2016-05-11 09:08:12:149] PurchaseService: Ticket verification failed
[2016-05-11 09:08:12:149] StorageService: onTicketsChanged, tickets count: 1219
[2016-05-11 09:08:12:579] StorageService: syncPush, uuid xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[2016-05-11 09:08:12:579] SyncService: API uploadCurrent...
[2016-05-11 09:08:12:639] PurchaseService: Remove operator settings
[2016-05-11 09:08:12:639] IapsService: IAPS verify failed: BAD REQUEST / 1009
[2016-05-11 09:08:12:639] PurchaseService: ticket verification nok: BAD REQUEST / not-verified
[2016-05-11 09:08:12:639] PurchaseService: ticket marked not-verified
[2016-05-11 09:08:12:649] PurchaseService: Ticket verification failed
[2016-05-11 09:08:12:649] StorageService: onTicketsChanged, tickets count: 1219
[2016-05-11 09:08:13:079] StorageService: isSyncPossible: already syncing
[2016-05-11 09:08:13:079] StorageService: syncPush: Skipping, sync is blocked
[2016-05-11 09:08:13:079] PurchaseService: Remove operator settings
[2016-05-11 09:08:13:079] IapsService: IAPS verify failed: BAD REQUEST / 1009
[2016-05-11 09:08:13:079] PurchaseService: ticket verification nok: BAD REQUEST / not-verified
[2016-05-11 09:08:13:079] PurchaseService: ticket marked not-verified
[2016-05-11 09:08:13:079] PurchaseService: Ticket verification failed
[2016-05-11 09:08:13:079] StorageService: onTicketsChanged, tickets count: 1219
[2016-05-11 09:08:13:502] StorageService: isSyncPossible: already syncing
[2016-05-11 09:08:13:502] StorageService: syncPush: Skipping, sync is blocked
[2016-05-11 09:08:13:502] PurchaseService: Remove operator settings
[2016-05-11 09:08:13:503] IapsService: IAPS verify failed: BAD REQUEST / 1009
[2016-05-11 09:08:13:503] PurchaseService: ticket verification nok: BAD REQUEST / not-verified
[2016-05-11 09:08:13:503] PurchaseService: ticket marked not-verified
[2016-05-11 09:08:13:504] PurchaseService: Ticket verification failed
[2016-05-11 09:08:13:504] StorageService: onTicketsChanged, tickets count: 1219
[2016-05-11 09:08:13:842] StorageService: isSyncPossible: already syncing
[2016-05-11 09:08:13:842] StorageService: syncPush: Skipping, sync is blocked
[2016-05-11 09:08:13:842] PurchaseService: Remove operator settings
[2016-05-11 09:52:44:955] PurchaseService: Start ticket verify
[2016-05-11 09:52:44:955] PurchaseService: verify ticket for sync
[2016-05-11 09:52:44:955] IapsService: IapsService verify
[2016-05-11 09:52:44:955] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 09:52:44:955] PurchaseService: Checking ticket validity...
[2016-05-11 09:52:44:955] PurchaseService: Start ticket verify
[2016-05-11 09:52:44:955] PurchaseService: verify ticket for sync
[2016-05-11 09:52:44:955] IapsService: IapsService verify
[2016-05-11 09:52:44:955] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 09:52:44:955] PurchaseService: Checking ticket validity...
[2016-05-11 09:52:44:955] PurchaseService: Start ticket verify
[2016-05-11 09:52:44:955] PurchaseService: verify ticket for sync
[2016-05-11 09:52:44:955] IapsService: IapsService verify
[2016-05-11 09:52:44:955] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 09:52:44:955] PurchaseService: Checking ticket validity...
[2016-05-11 09:52:44:955] PurchaseService: Start ticket verify
[2016-05-11 09:52:44:955] PurchaseService: verify ticket for sync
[2016-05-11 09:52:44:955] IapsService: IapsService verify
[2016-05-11 09:52:44:955] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 09:52:44:955] PurchaseService: Checking ticket validity...
[2016-05-11 09:56:35:330] PurchaseService: ticket verification nok: BAD REQUEST / not-verified
[2016-05-11 09:56:35:330] PurchaseService: ticket marked not-verified
[2016-05-11 09:56:35:331] PurchaseService: Ticket verification failed
[2016-05-11 09:56:35:331] StorageService: onTicketsChanged, tickets count: 1219
[2016-05-11 09:56:35:779] StorageService: isSyncPossible: already syncing
[2016-05-11 09:56:35:779] StorageService: syncPush: Skipping, sync is blocked
[2016-05-11 09:56:35:779] PurchaseService: Remove operator settings
[2016-05-11 09:56:35:780] IapsService: IAPS verify failed: BAD REQUEST / 1009
[2016-05-11 09:56:35:780] PurchaseService: ticket verification nok: BAD REQUEST / not-verified
[2016-05-11 09:56:35:780] PurchaseService: ticket marked not-verified
[2016-05-11 09:56:35:781] PurchaseService: Ticket verification failed
[2016-05-11 09:56:35:781] StorageService: onTicketsChanged, tickets count: 1219
[2016-05-11 09:56:36:120] StorageService: isSyncPossible: already syncing
[2016-05-11 09:56:36:120] StorageService: syncPush: Skipping, sync is blocked
[2016-05-11 09:56:36:120] PurchaseService: Remove operator settings
[2016-05-11 09:56:36:121] IapsService: IAPS verify failed: BAD REQUEST / 1009
[2016-05-11 09:56:36:121] PurchaseService: ticket verification nok: BAD REQUEST / not-verified
[2016-05-11 09:56:36:121] PurchaseService: ticket marked not-verified
[2016-05-11 09:56:36:121] PurchaseService: Ticket verification failed
[2016-05-11 09:56:36:121] StorageService: onTicketsChanged, tickets count: 1219
[2016-05-11 09:56:36:468] StorageService: isSyncPossible: already syncing
[2016-05-11 09:56:36:468] StorageService: syncPush: Skipping, sync is blocked
[2016-05-11 09:56:36:468] PurchaseService: Remove operator settings
[2016-05-11 09:56:36:469] IapsService: IAPS verify failed: BAD REQUEST / 1009
[2016-05-11 09:56:36:469] PurchaseService: ticket verification nok: BAD REQUEST / not-verified
[2016-05-11 09:56:36:469] PurchaseService: ticket marked not-verified
[2016-05-11 09:56:36:470] PurchaseService: Ticket verification failed
[2016-05-11 09:56:36:470] StorageService: onTicketsChanged, tickets count: 1219
[2016-05-11 09:56:36:802] StorageService: isSyncPossible: already syncing
[2016-05-11 09:56:36:803] StorageService: syncPush: Skipping, sync is blocked
[2016-05-11 09:56:36:803] PurchaseService: Remove operator settings
[2016-05-11 09:56:36:804] IapsService: IAPS verify failed: BAD REQUEST / 1009
[2016-05-11 10:03:39:792] IapsService: IapsService verify
[2016-05-11 10:03:39:793] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 10:03:39:793] PurchaseService: Checking ticket validity...
[2016-05-11 10:03:39:793] PurchaseService: Start ticket verify
[2016-05-11 10:03:39:793] PurchaseService: verify ticket for sync
[2016-05-11 10:03:39:793] IapsService: IapsService verify
[2016-05-11 10:03:39:794] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 10:03:39:794] PurchaseService: Checking ticket validity...
[2016-05-11 10:03:39:794] PurchaseService: Start ticket verify
[2016-05-11 10:03:39:794] PurchaseService: verify ticket for sync
[2016-05-11 10:03:39:794] IapsService: IapsService verify
[2016-05-11 10:03:39:794] PurchaseService: Couldn't verify ticket. Allow service temporarily and try to verify later
[2016-05-11 10:03:39:794] PurchaseService: Checking ticket validity...
[2016-05-11 10:03:39:794] PurchaseService: Start ticket verify
[2016-05-11 10:03:39:795] PurchaseService: verify ticket for sync
[2016-05-11 10:08:40:178] StorageService: isSyncPossible: already syncing
[2016-05-11 10:08:40:178] StorageService: syncPush: Skipping, sync is blocked
[2016-05-11 10:08:40:178] PurchaseService: Remove operator settings
[2016-05-11 10:08:40:179] PurchaseService: ticket verification nok: error / network-failure
[2016-05-11 10:08:40:179] PurchaseService: Ticket verification failed
[2016-05-11 10:08:40:179] StorageService: onTicketsChanged, tickets count: 1219
[2016-05-11 10:08:40:463] StorageService: isSyncPossible: already syncing
[2016-05-11 10:08:40:464] StorageService: syncPush: Skipping, sync is blocked
[2016-05-11 10:08:40:464] PurchaseService: Remove operator settings
[2016-05-11 10:08:40:464] PurchaseService: ticket verification nok: error / network-failure
[2016-05-11 10:08:40:465] PurchaseService: Ticket verification failed
[2016-05-11 10:08:40:465] StorageService: onTicketsChanged, tickets count: 1219
[2016-05-11 10:08:40:748] StorageService: isSyncPossible: already syncing
[2016-05-11 10:08:40:748] StorageService: syncPush: Skipping, sync is blocked
[2016-05-11 10:08:40:748] PurchaseService: Remove operator settings
[2016-05-11 10:08:40:749] PurchaseService: ticket verification nok: error / network-failure
[2016-05-11 10:08:40:749] PurchaseService: Ticket verification failed
[2016-05-11 10:08:40:749] StorageService: onTicketsChanged, tickets count: 1219
[2016-05-11 10:08:41:033] StorageService: isSyncPossible: already syncing
[2016-05-11 10:08:41:033] StorageService: syncPush: Skipping, sync is blocked
[2016-05-11 10:08:41:033] PurchaseService: Remove operator settings
[2016-05-11 10:08:41:033] PurchaseService: ticket verification nok: error / network-failure
[2016-05-11 10:08:41:034] PurchaseService: Ticket verification failed
[2016-05-11 10:08:41:034] StorageService: onTicketsChanged, tickets count: 1219
30 REPLIES 30
Community Manager
Community Manager

Re: F-Secure Key extremely slow

Hello mash, 

 

I'll get back to you by private message on this problem.



Best Regards

-Ben

_________________________________

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Aspirant

Re: F-Secure Key extremely slow

i have same problem atleast on 1 laptop, win 10 64bit.
Aspirant

Re: F-Secure Key extremely slow

Same here! Win10 64bit.

Scholar

Re: F-Secure Key extremely slow

Yep, same problem here. I tried also to reinstall the application (F-Secure Key 4.3.117). Fskey.exe is using all available CPU and rendering the application useless. I have the very same issue happening on my personal Windows 10, as well on my work computer (Win 10 as well).

 

And got another issue - I just tried to reinstall the application, which worked fine. However, when trying to connect the devices, I got error notification that I would not have enough disk space to perform the sync? I admit, that there's only 8 GBs+ available but this should be plenty for my user data (~2.5 MB).

 

 

Regular Member

Re: F-Secure Key extremely slow


@Lauri_Lattoni wrote:

 

And got another issue - I just tried to reinstall the application, which worked fine. However, when trying to connect the devices, I got error notification that I would not have enough disk space to perform the sync? I admit, that there's only 8 GBs+ available but this should be plenty for my user data (~2.5 MB).

 

 


Theres another thread about this : https://community.f-secure.com/t5/F-Secure-KEY/Not-enough-space-to-synchronize/td-p/83289

Community Manager
Community Manager

Re: F-Secure Key extremely slow

Hello all, 

 

The Key team is working on new versions to fix these issues. The versions should be available early next week. 



Best Regards

-Ben

_________________________________

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Aspirant

Re: F-Secure Key extremely slow

Hi Ben, will the new version apply to Android devices as KEY has become really slow on my Samsung Galaxy Tab Pro (SM-T320, Android version 4.4.2.) over the last couple of days.  F-Secure KEY version 4.2.5.

If you require me to send you the log file, please let me know where it is located.

Community Manager
Community Manager

Re: F-Secure Key extremely slow

The Key team is still working on a fix for this issue.

 

I'll keep you updated on the development.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Aspirant

Re: F-Secure Key extremely slow

Looks like new version is totally unusable Smiley Sad it works fine first day but now cant log in at all.