Solved: Re: F-Secure Key Voucher does not work - F-Secure Community

pjh · ‎13-05-2015

I had 3 month F-Secure Key subscription earlier and everything went perfectly. Now I have purchased 2 year Premium subscription today but voucher doesn't work. I tried to enter the code but "redeem"-button just goes gray and nothing happens.

Ben · ‎26-05-2015

Hello ,

The problem has now been identified. This happens when user is having very old ticket in the system and because of that, when decoding ticket information, application failed to extract voucher code. When user put new voucher and try to submit, application should check if this voucher has been used already, but it cannot do it and failed.

While we are working on a fix, please follow the instructions below:

Export passwords to a file
Remove local storage (remove the whole folder, %LOCALAPPDATA%\F-Secure\Pwmgr, KEY application should be completely closed). NOTE! Your passwords will get lost so make sure that the exported file in 1 is safely stored.
Run KEY and set up new master password. After that import passwords from file
Put the voucher code
Generate sync code on this device and connect other devices

Best Regards

-Ben

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dukavi · ‎13-05-2015

What product version are you using?

pjh · ‎13-05-2015

Version 3.0.112

pjh · ‎21-05-2015

Any ideas? Version is 3.0.112

dukavi · ‎21-05-2015

Please, install latest version (it is 3.1.106). It contains additional information on Help->About->System Infrmation that will help to investigate these kind of problems. You may copy that info and PM me.

You may download latest version from https://download.sp.f-secure.com/key/f-secure_key_win.msi

fisku · ‎21-05-2015

I have the same problem with 24 month subscription with version 3.1.106: Redeem button just goes grey and nothing happens.

Jassu · ‎22-05-2015

It's the same with all codes. Operating system : Windows 8.1 64bit and latest Key. The Redeem key-just turn to grey and nothing happens.

Ben · ‎26-05-2015

Hello ,

The problem has now been identified. This happens when user is having very old ticket in the system and because of that, when decoding ticket information, application failed to extract voucher code. When user put new voucher and try to submit, application should check if this voucher has been used already, but it cannot do it and failed.

While we are working on a fix, please follow the instructions below:

Export passwords to a file
Remove local storage (remove the whole folder, %LOCALAPPDATA%\F-Secure\Pwmgr, KEY application should be completely closed). NOTE! Your passwords will get lost so make sure that the exported file in 1 is safely stored.
Run KEY and set up new master password. After that import passwords from file
Put the voucher code
Generate sync code on this device and connect other devices

Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

Ben · ‎28-05-2015

Hello,

There is now a new build 3.1.112 available that should also help for this issue.

https://download.sp.f-secure.com/key/f-secure_key_win.msi

Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

Jassu · ‎28-05-2015

Yep, new release fixed the problem.