F-Secure Key Voucher does not work

pjh
Scholar

F-Secure Key Voucher does not work

 

I had 3 month F-Secure Key subscription earlier and everything went perfectly. Now I have purchased 2 year Premium subscription today but voucher doesn't work. I tried to enter the code but "redeem"-button just goes gray and nothing happens.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert
F-Secure Product Expert

Re: F-Secure Key Voucher does not work

Hello ,

 

The problem has now been identified. This happens when user is having very old ticket in the system and because of that, when decoding ticket information, application failed to extract voucher code. When user put new voucher and try to submit, application should check if this voucher has been used already, but it cannot do it and failed.

 

While we are working on a fix, please follow the instructions below:

 

  1. Export passwords to a file
  2. Remove local storage (remove the whole folder, %LOCALAPPDATA%\F-Secure\Pwmgr, KEY application should be completely closed). NOTE! Your passwords will get lost so make sure that the exported file in 1 is safely stored.
  3. Run KEY and set up new master password. After that import passwords from file
  4. Put the voucher code
  5. Generate sync code on this device and connect other devices


Best Regards

-Ben

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9 REPLIES 9
F-Secure

Re: F-Secure Key Voucher does not work

What product version are you using?

pjh
Scholar

Re: F-Secure Key Voucher does not work

Version 3.0.112

Highlighted
pjh
Scholar

Re: F-Secure Key Voucher does not work

Any ideas? Version is 3.0.112

F-Secure

Re: F-Secure Key Voucher does not work

Please, install latest version (it is 3.1.106). It contains additional information on Help->About->System Infrmation that will help to investigate these kind of problems. You may copy that info and PM me.

You may download latest version from https://download.sp.f-secure.com/key/f-secure_key_win.msi

Scholar

Re: F-Secure Key Voucher does not work

I have the same problem with 24 month subscription with version 3.1.106: Redeem button just goes grey and nothing happens.

Regular Member

Re: F-Secure Key Voucher does not work

It's the same with all codes. Operating system : Windows 8.1 64bit and latest Key. The Redeem key-just turn to grey and nothing happens.

F-Secure Product Expert
F-Secure Product Expert

Re: F-Secure Key Voucher does not work

Hello ,

 

The problem has now been identified. This happens when user is having very old ticket in the system and because of that, when decoding ticket information, application failed to extract voucher code. When user put new voucher and try to submit, application should check if this voucher has been used already, but it cannot do it and failed.

 

While we are working on a fix, please follow the instructions below:

 

  1. Export passwords to a file
  2. Remove local storage (remove the whole folder, %LOCALAPPDATA%\F-Secure\Pwmgr, KEY application should be completely closed). NOTE! Your passwords will get lost so make sure that the exported file in 1 is safely stored.
  3. Run KEY and set up new master password. After that import passwords from file
  4. Put the voucher code
  5. Generate sync code on this device and connect other devices


Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post

F-Secure Product Expert
F-Secure Product Expert

Re: F-Secure Key Voucher does not work

Hello,

 

There is now a new build 3.1.112 available that should also help for this issue.

https://download.sp.f-secure.com/key/f-secure_key_win.msi



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Regular Member

Re: F-Secure Key Voucher does not work

Yep, new release fixed the problem.