F-Secure KEY lost subscription

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F-Secure Product Expert
F-Secure Product Expert

Re: F-Secure KEY lost subscription

Hi all,

 

I sent a private message to the participant on this thread, to resolve this issue.



Best Regards

-Ben

_________________________________

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Scholar

Re: F-Secure KEY lost subscription

Hello,

From my part the problem is solved. Thank you for the assistance!

Scholar

Re: F-Secure KEY lost subscription

F-Secure Key Premium ordered 09.02.2015, now lost subsciption? how to get it working again

Scholar

Re: F-Secure KEY lost subscription

Same problem here. My subscription should be valid until 6th Jan. 2016.

Scholar

Re: F-Secure KEY lost subscription

My Key lost subsciption yesterday after 1.5 months even though I have paid it for 12 months. Please help..

 

Aspirant

Re: F-Secure KEY lost subscription

And same here...

Both iPad and iPhone tell me my subscription is valid until September

 

The PC version Help -> About menu even tells me my sub should be valid - but the program complains the sub has ended..

 

Version: 3.1.104
Purchase date: 2014-09-06T15:07:03.163Z
Verification date: 2015-06-06T13:42:09.755Z
Remaining subscription (days): 97
Total subscription length: 12
Valid until: 2015-09-13T15:07:03.163Z

 

 

Aspirant

Re: F-Secure KEY lost subscription

fskey.png

 

Including screenshot as well

Scholar

Re: F-Secure KEY lost subscription

I got mine fixed. Here is what I did:

1) I upgraded the Key to version 3.1.112

2) created account to MySafe from the F-Secure home page (using same email addres when I made the purchase)

3) from MySafe  selected  Generate Premium Voucher

 

the older version of Key (2.x) did not accept the Voucher but the above version did.

Scholar

Re: F-Secure KEY lost subscription

Same problem for me!key.jpg

Scholar

Re: F-Secure KEY lost subscription

Same problem