F-Secure KEY lost subscription

Highlighted
F-Secure Product Expert
F-Secure Product Expert

Re: F-Secure KEY lost subscription

Hi all,

 

I sent a private message to the participant on this thread, to resolve this issue.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post

Scholar

Re: F-Secure KEY lost subscription

Hello,

From my part the problem is solved. Thank you for the assistance!

Scholar

Re: F-Secure KEY lost subscription

F-Secure Key Premium ordered 09.02.2015, now lost subsciption? how to get it working again

Scholar

Re: F-Secure KEY lost subscription

Same problem here. My subscription should be valid until 6th Jan. 2016.

Scholar

Re: F-Secure KEY lost subscription

My Key lost subsciption yesterday after 1.5 months even though I have paid it for 12 months. Please help..

 

Aspirant

Re: F-Secure KEY lost subscription

And same here...

Both iPad and iPhone tell me my subscription is valid until September

 

The PC version Help -> About menu even tells me my sub should be valid - but the program complains the sub has ended..

 

Version: 3.1.104
Purchase date: 2014-09-06T15:07:03.163Z
Verification date: 2015-06-06T13:42:09.755Z
Remaining subscription (days): 97
Total subscription length: 12
Valid until: 2015-09-13T15:07:03.163Z

 

 

Aspirant

Re: F-Secure KEY lost subscription

fskey.png

 

Including screenshot as well

Scholar

Re: F-Secure KEY lost subscription

I got mine fixed. Here is what I did:

1) I upgraded the Key to version 3.1.112

2) created account to MySafe from the F-Secure home page (using same email addres when I made the purchase)

3) from MySafe  selected  Generate Premium Voucher

 

the older version of Key (2.x) did not accept the Voucher but the above version did.

Scholar

Re: F-Secure KEY lost subscription

Same problem for me!key.jpg

Scholar

Re: F-Secure KEY lost subscription

Same problem