Cannot logon to Key after SW update

Scholar

Cannot logon to Key after SW update

My F-Secure Key prompted for an update and I run the update for my two laptops. The result is that I cannot log on Key any more. When I type the password and press enter, nothing happens. If I type some random characters and press enter, I get an "Incorrect password" message. Klicking the yellow key after the password line does not work either with the correct password.

 

I tried removing Key and the password file from one laptop, re-installed it and tried to sych the passwords from my android phone. This did not work out. When I closed the re-installed key, I run into the same problem again: I cannot login.

 

This is not about that I had forgotten the password. If I type a wrong password, I get a message that it is wrong. When the password is correct, nothing happens.

 

So now I have two laptops with updated but non-working key and one mobile phone (Android) with working key (old SW version).

 

Please help!

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert
F-Secure Product Expert

Re: Cannot logon to Key after SW update

Hello,

 

New Windows build 3.1.104 is now available here: https://download.sp.f-secure.com/key/f-secure_key_win.msi



Best Regards

-Ben

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Scholar

Re: Cannot logon to Key after SW update

An addition to my question, my laptops are both Windows. One is Win 7 and the other is Win 8.

Scholar

Re: Cannot logon to Key after SW update

Hi Sasa, 

 

I have the same problem! (see my post regarding the same problem). I used the 'repair' button a couple of times, then reinstalled twice, but nothing seems to work. Luckily, Key still works on my Ipad and my other laptom (MS Vista). But on my 'workhorst' I cannot use the newest version.

 

I hope F-secure will fix this problem soon! 

 

If I find a solution, I will post it here. 

 

 

F-Secure Product Expert
F-Secure Product Expert

Re: Cannot logon to Key after SW update

Hello,

 

New Windows build 3.1.104 is now available here: https://download.sp.f-secure.com/key/f-secure_key_win.msi



Best Regards

-Ben

_________________________________

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Scholar

Re: Cannot logon to Key after SW update

Thanks! Smiley Happy