Cannot log in to F-Secure KEY on iPad

[seyoung]

I have subscribed to F-Secure KEY premium. I have one on my iPad 3 iOS 9.3.2.

I cannot log in to KEY using my master password. With the same password I can log in on my Mac.

I tried my old/current/new password but nothing works. My iPad is connected to network.

I could log in before. I just happened this morning .

The solution: Reinstall the app in the iPad and resync it. Thanks God that the error didn't happen on my Mac. 

Can F-Secure figure out why this happenend? 

[Laksh]

Welcome to our Comunity, @seyoung. I have moved your post to the most relevant board.

[Laksh]

Hi seyoung,

I did a quick check with our Product Experts regarding your issue. This might need further investigation to know what caused the login issue.

Please contact our support via a support ticket.

[seyoung]

Thank you Laksh.
I think it would make everyone's life easier if this forum itself could work as a support forum.

[Laksh]

I can understand, @seyoung! However, in certain cases, logs might be needed in order to investigate the issue further or for license issues (for example), a support ticket would be the way to go.

Thanks for your understanding.