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I have two-step authentication set up for My F-Secure, but am unable to log in. What should I do?

You have enabled two-step authentication for My F-Secure. However, as you are unable to access your mobile phone, you cannot create the authentication...
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a week ago

New dashboard view in My F-Secure

We have now released a new version of My F-Secure with an upgraded dashboard view that allows you to see all your F-Secure TOTAL apps conveniently in...
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3 weeks ago

How do I view my subscription status in My F-Secure?

On the My F-Secure page, you can view the details of your subscription (subscription period, remaining days left, and number of free licenses). For...
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‎19-02-2019 09:08 PM

How do I view my orders and payments in My F-Secure?

The Subscription page opens where you can view your subscription-related information, manage the number of devices you can protect, review your...
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‎19-02-2019 09:08 PM

How do I view and edit my account information in My F-Secure?

To view and edit your account information:
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‎19-02-2019 09:08 PM

How do I share my subscription with a family member or a friend?

You can share your subscription with a friend or family member (sub-user) by inviting them into your My F-Secure group. This allows them to protect...
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‎19-02-2019 09:08 PM

How do I set up two-step verification for my F-Secure account?

We recommend that you use either a PC or Mac to set up this feature.
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‎19-02-2019 09:07 PM

How do I turn off two-step verification for my F-Secure account?

After turning off two-step verification for your My F-Secure account, you are no longer asked to give a security code when you log in.
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‎19-02-2019 09:07 PM

How do I end my F-Secure SAFE or TOTAL subscription?

Important: Your subscription will be expired today, and your devices will no longer be protected. If you have an automatically renewing subscription,...
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‎19-02-2019 09:07 PM

How do I cancel my subscription auto-renewal?

This cancels the auto-renewal feature. Your subscription remains valid and active until your current subscription expires.
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‎19-02-2019 09:06 PM

How do I access and download the two-step verification recovery codes for My F-Secure?

After setting up two-step verification for My F-Secure, follow these instructions to download the recovery codes.
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‎19-02-2019 09:06 PM

What is My F-Secure?

My F-Secure is the home of your protection. It is the management portal for all the devices that are protected under your F-Secure SAFE or F-Secure...
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‎19-02-2019 09:06 PM

How do I change My F-Secure account login email address?

To update or change your My F-Secure account login email address, do the following: Log in to My F-Secure. Once logged in, select >...
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‎19-02-2019 09:05 PM

What is two-step verification for My F-Secure?

Two-step verification is a feature that adds an extra layer of security to your My F-Secure account. This additional layer makes sure that no one can...
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‎01-02-2019 09:49 AM

How to permanently delete a My F-Secure account

If you think that you no longer need your My F-Secure account, you can request to permanently delete the account by contacting our Customer Support...
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‎13-12-2018 11:28 PM

How do I release a license from My F-Secure?

Note: Removing a license from a device does not uninstall the F-Secure product from that device. To uninstall the product, you have to do it manually...
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‎01-11-2018 11:29 AM

How do I remove a family member or a friend from My F-Secure group?

Note: If you remove a sub-user, this sub-user will no longer be protected.
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‎01-11-2018 09:49 AM

I can't find the renewal button in My F-Secure

My F-Secure SAFE (or F-Secure TOTAL) licenses are soon to expire, but when I log in to My F-Secure, I don't see how I can renew my licenses.
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‎31-10-2018 02:28 PM

What is auto renewal?

When you buy a subscription for the first time and if you select the auto renewal option, your subscription and licenses will be renewed automatically...
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‎31-10-2018 01:20 PM

How to create an account for My F-Secure?

On the My F-Secure login page, click the Register now link.
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‎31-10-2018 11:44 AM

How can I reset a forgotten My F-Secure password?

On the My F-Secure login page, click the Forgot your password? link.
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‎31-10-2018 11:01 AM

Manage or update My F-Secure account

You can change your account settings such as account password, 2-step verification, name, auto-renewal and subscription settings in the My F-Secure...
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‎29-10-2018 03:03 PM

Why do I need to register to My F-Secure?

You need to register to My F-Secure, as without a valid account, you are not able to start protecting your devices with F-Secure SAFE or F-Secure...
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‎29-10-2018 02:19 PM