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This article outlines F-Secure's recommendation towards exclusions in all F-Secure end-point protection products, including Client Security and Server...
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We recommend that you use either a PC or Mac to set up this feature.
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After turning off two-step verification for your My F-Secure account, you are no longer asked to give a security code when you log in.
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Two-step verification is a feature that adds an extra layer of security to your My F-Secure account. This additional layer makes sure that no one can...
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There may be a number of reasons as to why the product remains expired. Product/subscription mismatch You might have selected a different F-Secure...
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You have enabled two-step authentication for My F-Secure. However, as you are unable to access your mobile phone, you cannot create the authentication...
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If you think that you no longer need your My F-Secure account, you can request to permanently delete the account by contacting our Customer Support...
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After setting up two-step verification for My F-Secure, follow these instructions to download the recovery codes.
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In the event where you need to submit quarantined files to our analysts for further investigation, follow the steps below.
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Note: Removing a license from a device does not uninstall the F-Secure product from that device. To uninstall the product, you have to do it manually...
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You can share your subscription with a friend or family member (sub-user) by inviting them into your My F-Secure group. This allows them to protect...
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Note: If you remove a sub-user, this sub-user will no longer be protected.
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My F-Secure SAFE (or F-Secure TOTAL) licenses are soon to expire, but when I log in to My F-Secure, I don't see how I can renew my licenses.
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Your subscription will be deleted after your current subscription expires. If you have an automatically renewing subscription, it will not be renewed...
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When you buy a subscription for the first time and if you select the auto renewal option, your subscription and licenses will be renewed automatically...
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This cancels the auto-renewal feature. Your subscription remains valid and active until your current subscription expires.
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On the My F-Secure login page, click the Register now link.
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On the My F-Secure login page, click the Forgot your password? link.
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If you would like to update or change your My F-Secure account login email address, contact customer support.
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On the My F-Secure page, you can view the details of your subscription (subscription period, remaining days left, and number of free licenses) on the...
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Under Payments and Orders, you can manage the number of devices you can protect, review your receipts, and change your payment options.
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A page opens where you can edit your account password, the 2-step verification, and account holder name.
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You can change your account settings such as account password, 2-step verification, name, auto-renewal and subscription settings in the My F-Secure...
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My F-Secure is the home of your protection. It is the management portal for all the devices that are protected under your F-Secure SAFE or F-Secure...
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You need to register to My F-Secure, as without a valid account, you are not able to start protecting your devices with F-Secure SAFE or F-Secure...
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If you have technical problems with your security product, our customer support may ask you to create and send an FSDIAG file to our technical support...
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Customers using Wacom pens may not be able to install or use F-Secure products, such as Client Security, Computer Protection, F-Secure KEY etc.
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If you've purchased an F-Secure product from F-Secure official eCommerce partners (Cleverbridge and Digital River only), you are eligible for a 30-day...
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We have recently updated our end-user license agreement (EULA). Due to this, an automatic prompt is sent to existing users or installations of all...
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Updates are considered old after seven days. You should always try to keep your virus definition database up-to-date as viruses can change very...
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The "This email is already in use" error message indicates that you already have an existing My F-Secure account created with the email address. It is...
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We always recommend the standard removal method on all platforms. Follow the links below to uninstall F-Secure security products from your devices....
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We always recommend the standard Windows removal method to uninstall any F-Secure security product from your Windows computer.
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We recommend the standard Mac removal method to install any F-Secure security product from your Mac computer.
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Follow the steps below to remove F-Secure security product from your Android device:
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Follow the steps below to remove F-Secure security product from your iPhone or iPad:
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The files that cannot be scanned have normally a .sys and .ini extension which means that they are system and registry files, for example:...
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Cleaning app data wipes the app caches and clears all settings that go along with a particular app and resets the app back to scratch.This clears the cache and all settings that go along with the app.
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The Uninstallation Tool for Mac removes F-Secure Anti-Virus for Mac, F-Secure Mac Protection and F-Secure SAFE. Note: You should only use the...
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Our customer support may ask you to create and send an FSDIAG file to our technical support. If the file size of your FSDIAG file is larger than 10MB,...
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The 'malware_samples.zip' file produced by the Quarantine Dumper tool (fsdumpqrt.exe) does not contain any sample files.
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Data stored by an app can be cleaned out using the Storage & iCloud Usage option in settings.
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The Uninstallation Tool removes the following from your computer: F-Secure SAFE (17.x, 16.x, 15.x) Computer Protection 17.1 F-Secure FREEDOME F-Secure...
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To create logs to detect presence of malicious files, run the following tools:
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F-Secure signs installer packages and binary files digitally with code signing certificates obtained from trusted certification authorities. This is...
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Once you have completed your Windows 10 upgrade, you may experience some issues with your F-Secure security product. Your F-Secure security product...
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If you need to know the name and exact version of your F-Secure product, follow the steps provided in this article.
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This table shows the features that are available for the F-Secure consumer products.
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We recommend that you have just one security product on your computer. F-Secure's security product needs to open files to scan them. If another...
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To save a scanning report to a file, follow the steps below.
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