cancel
Showing results for 
Search instead for 
Did you mean: 

I have two-step authentication set up for My F-Secure, but am unable to log in. What should I do?

Symptoms

You are unable to access My F-Secure using the mobile authentication app installed on your mobile device; for example, you have lost your phone or your phone is broken.

Diagnosis

You have enabled two-step authentication for My F-Secure. However, as you are unable to access your mobile phone, you cannot create the authentication code with the mobile authentication app on your mobile device.

Solution

Log in to My F-Secure using the recovery codes you created when setting up two-step authentication for My F-Secure.

Note: If you have set up two-step authentication for My F-Secure, the recovery codes are the back-up access to your account. If you do not have these recovery codes, you will be unable to access your account.

Pricing & Product Info

For product info and pricing please go to the F-Secure product page

Version history
Revision #:
8 of 8
Last update:
‎11-04-2019 02:39 PM
Updated by: