You are unable to access My
F-Secure using the mobile authentication app installed on your mobile device;
for example, you have lost your phone or your phone is broken.
enabled two-step authentication for My F-Secure. However, as you are unable to
access your mobile phone, you cannot create the authentication code with the
mobile authentication app on your mobile device.
Log in to My F-Secure using
the recovery codes you created when setting up two-step authentication for My
Note: If you have set up
two-step authentication for My F-Secure, the recovery codes are the back-up
access to your account. If you do not have these recovery codes, you will be
unable to access your account.