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Issue: The F-Secure SaaS subscription that was shown in old Partner Portal is not available in the new Partner Portal Resolution: The F-Secure SaaS subscriptions are not visible in Partner Portal when the company is an end customer and reseller at the same time on both of the assets. Currently, it's not supported in Partner Portal 2 for the reseller to order SaaS subscription for themselves.  Article no: 000018640
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Issue: How do I get access to the F-Secure training certification to become your Gold and Platinum partner? Resolution: F-Secure Gold and Platinum certification are earned by meeting the Partner program targets. It also requires technical training and certification on F-Secure products as well.  This is referring to the F-Secure Academy Learning Management System (LMS) training certification on Partner Portal. You would need to contact the F-Secure region office and check with your account manager, who can then take this forward. If you are unable to reach your account manager, contact F-Secure support. Article no: 000018453
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Issue: As a reseller, where can I find my customers license codes in the new Partner Portal? Resolution: If you need to see or check a license code under one of your customers in the new Partner Portal, you need to click on the customer you need to check, and then go to "Details". The license codes for that specific customers will be listed on that section. Article no: 000016058
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Issue: I get the error "Sorry, data cannot be saved" when trying to expand the number of yearly licenses through the new Partner Portal Resolution: If you encounter this error, proceed to contact your F-Secure sales representative and they can fix this issue for you.  If you are unable to reach your F-Secure sales contact, contact F-Secure support. Article no: 000012162
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Issue: Training videos are loading very slowly or not at all in the F-Secure Academy Learning Management System.  Issue started on 18th November 2019. Resolution: We were experiencing slowness to load some training videos on our F-Secure Academy Learning Management System (LMS) platform during 18-19th November 2019. The issue was fixed on 20th November 2019. If you are currently experiencing difficulties to load training videos, see if using a different web browser fixes the issue.    Article no: 000018159
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Issue: Request for an eService account. Resolution: F-Secure eService is part of the paid Premium support contract that allows for a centralized support ticket handling. Standard and Advanced support contracts are not eligible for F-Secure eService access. Contact your sales or account manager if you require the access.  For Premium customers, contact F-Secure support to get your F-Secure eService account created. We encourage you to prepare the following: First name Last name Email address   Article no: 000003888
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Issue: How can a reseller partner decrease or increase the amount of licenses for an existing SaaS subscription in the Partner Portal? Resolution: Click the Ordering-tab from the main menu, then click Saas from the sub-menu Click New SaaS Order For an existing customer, start typing the customer name into Search or add customer-field and the customer should appear in the suggestions drop-down list -> select customer Fill in order reference number (partner can choose this themselves, it is an internal reference for the partner helping them identify the customer and transaction and is visible on the bill we send) Click Add products Choose sales type as SaaS change (license increase or decrease) Select subscription to be modified Fill in new total quantity for the subscription Click Continue Click Order to submit the order Article no: 000009420
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Issue: How can a reseller partner decrease or increase the number of licenses for an existing yearly subscription in Partner Portal? Resolution: A reseller partner can only decrease the number of licenses within the renewal window = 90 days from the license expiry date.  License reduction for Yearly license can be done through the following steps: 1. Click the Ordering-tab from main menu, then click Yearly from the sub-menu 2. Click New Order 3. For an existing customer, start typing the existing customer name into the Search-field and the customer should appear in the suggestions drop-down list -> select customer 4. Fill in order reference number (partner can choose this themselves, it is an internal reference for the partner helping them identify the customer and transaction and is visible on the bill we send) 5. Click Add products 6. Choose sales type as 'Renewal' (this is where partner can renew and increase/decrease the license number) 7. Select asset to be renewed 8. Fill in new total quantity for this license 9. Click Continue 10. Click Order to submit order Article no: 000009904
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If you need to recover an item, such as a false positive, from the quarantine, use the fsdumpqrt tool for this. It helps you to get sample files from...
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To exclude a process from real-time scanning:
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To prevent users from using the devices, the administrator should select "Blocked" access level for the desired rule.
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This article explains why the use of the at sign (@) as part of a password for the http proxy access is problematic.
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This article describes the meaning of the F-Secure Automatic Update Agent (AUA) connection settings. AUA is the component in the product that is...
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This article lists and explains the reputation and prevalence property values used in the Application Control rules.
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It is not recommended to use any characters other than the standard Roman character set with any of F-Secure's products.
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This article contains a table listing and describing all the Email and Server Security client services and processes that are running on your server...
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