I am trying to renew my customers license in Partner Portal 2 and the portal is displaying "error! Record savings failed". How can I proceed?
This is an expected issue when the address entered for the end customer exceeds 80 characters during F-Secure license ordering or renewal in Partner Portal. Once you modify the address to 80 or lesser characters, the order will be placed successfully.
Article no: 000020091
The F-Secure SaaS subscription that was shown in old Partner Portal is not available in the new Partner Portal
The F-Secure SaaS subscriptions are not visible in Partner Portal when the company is an end customer and reseller at the same time on both of the assets. Currently, it's not supported in Partner Portal 2 for the reseller to order SaaS subscription for themselves.
Article no: 000018640
I get the error "Sorry, data cannot be saved" when trying to expand the number of yearly licenses through the new Partner Portal
If you encounter this error, proceed to contact your F-Secure sales representative and they can fix this issue for you. If you are unable to reach your F-Secure sales contact, contact F-Secure support.
Article no: 000012162
When a reseller partner submits an eorder via F-Secure Partner Portal, the order remains in "In progress" status. What to do if this happens?
Initially, just wait a while (up to 30 minutes). If the problem persist, contact F-Secure Support and share a screenshot of the actual order (with the customer details and status visible). Details for how to contact F-Secure support are available here.
Article no: 000018018