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Issue: How to install a Hotfix Resolution: There are several types of HOTFIXES. fsfix, jar, and zip.   FSFIX  -> This is for Windows clients. This hotfix can be run on each Windows clients. JAR     -> This is for Policy Manager deployment. You can deploy hotfix using Policy Manager automatically. ZIP      -> This contains both FSFIX and JAR, sometimes only one from those. Users need to extract this file. [Note] Internet Explorer may change the file extension for fsfix/ jar to ".zip" This is due to the security setting. When it happens, please change the file extension back to the original one. [How to install] Fsfix Download the fsfix fix to target machine. Double click fsfix. Message is shown. Click "Yes" to proceed. Wait until installation finishes. You can see message window when it's finished. Click "OK" to finish installation.   Jar Open policy manager console and select "installation" Click on "Installation package". Click on "Import" and import Jar file. Click on "Close" Select target PC(or domain) and click on "install package". Select package name and click on "OK" Deploy policy to targets. Sometimes, a reboot is recommended. Please reboot your PC, if needed. This message is shown based on your OS status even if the hotfix does not need an OS reboot. Article no: 000014849
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Issue: Steps to clear up ORSP cache in F-Secure SAFE/Client Security/Computer Protection Resolution: Follow the steps below to clear the ORSP cache:  Click Start, type in cmd.exe in the search bar, and press Enter.  A black command prompt box will appear on the screen. Type in the following and press Enter: For SAFE (64-bit) - cd C:\Program Files (x86)\F-Secure\SAFE\apps\Ultralight\ulcore\<random number folder> For SAFE (32-bit) -  cd C:\Program Files\F-Secure\SAFE\apps\Ultralight\ulcore\<random number folder> For Client Security (64-bit) - cd C:\Program Files (x86)\F-Secure\Client Security\Ultralight\ulcore\<random number folder> For Client Security (32-bit) - cd C:\Program Files\F-Secure\Client Security\Ultralight\ulcore\<random number folder> For Computer Protection (64-bit) - cd C:\Program Files (x86)\F-Secure\PSB\Ultralight\ulcore\<random number folder> For Computer Protection (32-bit) - cd C:\Program Files\F-Secure\PSB\Ultralight\ulcore\<random number folder> Note: Look for a folder with the latest greatest number for <random number folder> if you have more than one folder. Next, type in the following (note the double dash -) and press Enter: orspdiag.exe --cache-clear Type Y when asked to. Once done, you may close the prompt. Article no: 000004992
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To exclude a process from real-time scanning:
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To prevent users from using the devices, the administrator should select "Blocked" access level for the desired rule.
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It is not recommended to use any characters other than the standard Roman character set with any of F-Secure's products.
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