Customers own (developed) file causes a false positive detection by the F-Secure products.
To solve the issue, first sign the file with the digital signature certificate and then submit the file to F-Secure:
Open the Submit A Sample portal. Click Choose File and select the file to be submitted. Select I want to give more details about this sample and to be notified of the analysis result. Fill in the required details. Note: Select "False Positive" as the Sample Type and write "File whitelisting request" in the Subject field. Click Submit sample file.
The submitted file will be subjected to a verification process. Once verified clean, the file will be added to the list and the database will be updated accordingly to prevent the file from causing new false positive detections.
Article no: 000005979
This article is applicable to the following F-Secure products: Client Security, Policy Manager, PSB Portal, and Computer Protection
Is there a way to prevent customers from copying data to USB storage devices with F-Secure device contol? Can we block all USB storage devices with Business Suite Products
You can limit or block access permissions for removable drives using Device control. Refer to the following link for instructions:
Limiting access permissions for removable drives Blocking device access using predefined rules Getting Hardware ID for a device
Note: Device control can only be configured from the Policy Manger or PSB Portal (Profile editor). There is no local configuration user interface.
Article no: 000002202