Steps to clear up ORSP cache in F-Secure SAFE/Client Security/Computer Protection
Follow the steps below to clear the ORSP cache:
Click Start, type in cmd.exe in the search bar, and press Enter. A black command prompt box will appear on the screen. Type in the following and press Enter:
For SAFE (64-bit) - cd C:\Program Files (x86)\F-Secure\SAFE\apps\Ultralight\ulcore\<random number folder> For SAFE (32-bit) - cd C:\Program Files\F-Secure\SAFE\apps\Ultralight\ulcore\<random number folder> For Client Security (64-bit) - cd C:\Program Files (x86)\F-Secure\Client Security\Ultralight\ulcore\<random number folder> For Client Security (32-bit) - cd C:\Program Files\F-Secure\Client Security\Ultralight\ulcore\<random number folder> For Computer Protection (64-bit) - cd C:\Program Files (x86)\F-Secure\PSB\Ultralight\ulcore\<random number folder> For Computer Protection (32-bit) - cd C:\Program Files\F-Secure\PSB\Ultralight\ulcore\<random number folder>
Note: Look for a folder with the latest greatest number for <random number folder> if you have more than one folder.
Next, type in the following (note the double dash -) and press Enter:
Type Y when asked to. Once done, you may close the prompt.
Article no: 000004992
With the firewall enabled in F-Secure Client Security 14 / Computer Protection, I am unable to reach the network share or printer
The default firewall rule blocks unknown inbound/outbound connections. Ensure that you have allowed the network traffic in the product firewall to port 135, 137-139 and 445. Whitelist the affected printer IP or port number to the firewall rule. In case this does not help, we recommend to check the local firewall rules in the Windows Firewall user interface and ensure that there is no potential conflict between F-Secure firewall rules, and local firewall rules.
Article no: 000011040
This article describes the steps to generate debug logs for Computer Protection for Windows and Client Security 14 (and newer). Debug logs are needed in some instances by R&D to investigate some problems in detail.
FSDIAG with debug logs is needed in order to collect additional log files. Steps:
Download the debug tool from here Double click fsloglevel.exe Select Full Logging Click OK Restart the computer. Reproduce the steps that caused the original problem, take note of exact time of the problem. Generate FSDIAG by following steps explained here Kindly run the fsloglevel.exe tool a second time after submitting the logs. Click on Normal Logging to turn off the debug mode (it slows down your machine a bit).
Article no: 000009164
When installing F-Secure Computer Protection or Client Security 14.xx, the following error message is logged: Conflicting Oneclient product already installed.
This error indicates that either F-Secure Computer Protection or F-Secure Client Security 14.xx has been previously installed on the computer. The uninstallation of the previous product has left some leftover files on the computer which are conflicting with the new installation. To resolve this issue:
Download the Oneclient-compatible uninstallation tool (Uninstallation Tool for Windows - Client Security 13.x & 14.x, Computer Protection, and Rapid Detection Service) from the Support tools page. Run the tool.
Here is a direct link to the tool.
Article no: 000011403
Customers own (developed) file causes a false positive detection by the F-Secure products.
To solve the issue, first sign the file with the digital signature certificate and then submit the file to F-Secure:
Open the Submit A Sample portal. Click Choose File and select the file to be submitted. Select I want to give more details about this sample and to be notified of the analysis result. Fill in the required details. Note: Select "False Positive" as the Sample Type and write "File whitelisting request" in the Subject field. Click Submit sample file.
The submitted file will be subjected to a verification process. Once verified clean, the file will be added to the list and the database will be updated accordingly to prevent the file from causing new false positive detections.
Article no: 000005979