Purchased a new F-Secure SAFE/TOTAL subscription instead of renewing an existing account
You have a few options with how you can proceed:
If you have created a new account with a new license, you can:
Log out from the expired F-Secure program by clicking your name in the right-hand corner and select Log out Once you are completely logged out, click Later in the next dialogue box Launch the F-Secure program again and you will be prompt to log in Proceed to use the new credentials of your renewed F-Secure SAFE or F-Secure TOTAL account Complete the installation
If you have not activated the newly purchase subscription (with a different email address) and want it to be merged into your existing account, contact F-Secure Support for assistance.
Note: You may also create a new account with another email address (if you have any) and then proceed with reinstalling F-Secure SAFE.
Article no: 000001667
When will F-Secure home products (SAFE, Internet Security and Freedome) stop supporting Microsoft Windows 7 Operating System ?
Microsoft will stop releasing security updates for the Windows 7 operating system as of January 2020. F-Secure will continue to support Windows 7 with our home products until 14.01.2021 at least. It is recommended that you upgrade your Windows operating system to a Microsoft supported version as soon as possible when Microsoft stops supporting Windows 7.
Article no: 000008887
I have an F-secure product on my Windows but there are two blue arrows on the file / folder. Why?
This mean that Windows has compressed that folder. This is not something unique to F-Secure nor does F-Secure do this. If you would like to know more, please contact Microsoft. Here is a discussion thread from Microsoft about the same question.
Article no: 000018814
How to install F-Secure Anti-Virus on a Windows computer.
Before you start installing F-Secure Anti-Virus, make sure that:
Your Windows is up-to-date (Windows 10, Windows 8.1, Windows 7 SP1). You have uninstalled incompatible software(s) from another vendor (Other anti-virus programs). You are logged on to your computer with administrative rights. You have an internet connection.
Go to the Download F-Secure Products page. Select F-Secure Anti-Virus from the list. Click Download for Windows. Depending on your browser:
The installer file downloads automatically; or You are asked to save the file. If prompted, click Save file.
Press Ctrl+J on your keyboard to open the download folder and find the file. Double-click the installer file (F-SecureNetworkInstaller.exe) to run it. When prompted, type in your subscription key to continue the installation.
If all of the license seats are used, the installation may prompt you to purchase more licenses. Insert a new code or select Reuse a license seat to release a license from previous installation. Reuse is usually the preferred option.
Allow the product to complete the installation. The installation takes a minute or so (depending on your Internet connection speed), and once installed, your computer is protected.
Article no: 000001279
Why is a secure web site blocked by the F-Secure Browsing Protection?
If you are think that this is a safe site, and Browsing Protection has a false rating for this page. Please submit a SAS ticket to our labs about this issue.
Select Submit a URL Insert the website URL Tick the checkbox (I want to give more details about this sample and to be notified of the analysis results) Fill out all fields Click Submit URL sample
Note: P ost your question in English in the "Description" field.
Article no: 000001193
Customer has purchased via F-Secure.com and has attempted account creation which has failed. Account is incomplete.
In some cases the account goes in to a limbo state where the account creation is incomplete. Try the following steps: 1. Open the order confirmation email 2. Click on the Create My F-Secure Account link from the order confirmation 3. Select Do you already have an account? Log in. 4. Enter the same email address and password that you used during the initial (failed) registration. 5. If the above fails, click on Forgot Password? 6. Enter your email address and click the link in your inbox 7. Account registration should be completed afterward If this does not activate as normal you can try the above steps in a browser with private/incognito mode.
Article no: 000001078
Where can I get the authentification code for 2-step verification to login to My F-secure account?
You can get the authentication code from your chosen authenticator app on your phone or tablet. When you first enable 2-step verification, you need to use an authenticator app to set it up. You can get the code from the same app. Examples of commonly used authenticator apps are Google Authenticator, Duo Mobile and Microsoft Authenticator. For more information, refer to the following article:
Article no: 000014471
When installing F-Secure SAFE or Internet Security, getting error message "Something Went Wrong".
Please uninstall and re-install F-Secure SAFE or Internet Security. Note: Click the links below to access the step-by-step guide For SAFE & Internet Security in Windows,
Uninstall F-Secure using uninstallation tool. Release license (for SAFE only. Skip this if you're using Internet Security). Re-install SAFE / Re-install Internet Security
For F-Secure SAFE in Mac,
Uninstall F-Secure SAFE Release license Re-install SAFE
Article no: 000003801
How to disable Banking protection in F-Secure SAFE or Internet Security
Follow the steps below to disable banking Protection in F-Secure SAFE or Internet Security
Open the F-Secure application Go to Setting Select Secure Browsing tab Scroll down and look for Banking Protection If the button switch on/off is gray, you will need to enable Administrator Right To enable the Administrator right, click on Edit setting on the left side Once you click on it, it will ask you to allow this app to make changes, click on Yes It will re-open the Setting page then you can switch on/off the Banking Protection features Switch it off
Article no: 000003087
How can I activate/deactivate Browsing Protection in Chrome
Open Chrome Click on the button in the right corner (3 dots/lines) Find More Tools Click on Extensions From here you can activate or deactivate Browsing Protection by F-secure (if it is installed)
Article no: 000002659
Does Internet Security/SAFE scan my whole computer including all partitions of the hard drive (including NAS storage device)?
F-Secure products scan all of the computer resources including all partitions of the hard drive, CD/ DVD drives, connected (USB-) devices, as long as you have not changed the default settings for scan and protection. If you are using a NAS device in your local network, you can right-click on the NAS drive and perform a scan by choosing "Scan for malware".
Article no: 000016602
Will F-Secure products detect and remove Trojans and viruses?
Yes, both F-Secure Home products: SAFE and Internet Security will detect malware and remove them. This also applies to F-Secure Business products such as PSB Computer and Server Protection, as well as Client and Server Security. When a malware is detected and it cannot be automatically removed, the F-Secure program will provide the path/location where the malware is found so you can manually remove it. If the Trojan file is inside an email, then you are not able to see which email it is. However, you can locate what date and time you received the email in the following way, if your email data is saved as a PST file (we need to add link to PST process related article).
Article no: 000001718