Common Topics

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Issue: When will F-Secure home products (SAFE, Internet Security and Freedome) stop supporting Microsoft Windows 7 Operating System ?  Resolution: Microsoft will stop releasing security updates for the Windows 7 operating system as of January 2020. F-secure will continue to support Windows 7 with our home products until 14.01.2021 at least.  It is recommended that you upgrade your Windows operating system to a Microsoft supported version as soon as possible when Microsoft stops supporting Windows 7.  Article no: 000008887
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Issue: How to install F-Secure Anti-Virus on a Windows computer. Resolution: Before you start installing F-Secure Anti-Virus, make sure that: Your Windows is up-to-date (Windows 10, Windows 8.1, Windows 7 SP1). You have uninstalled incompatible software(s) from another vendor (Other anti-virus programs). You are logged on to your computer with administrative rights. You have an internet connection. Go to the Download F-Secure Products page. Select F-Secure Anti-Virus from the list. Click Download for Windows. Depending on your browser: The installer file downloads automatically; or You are asked to save the file. If prompted, click Save file. Press Ctrl+J on your keyboard to open the download folder and find the file. Double-click the installer file (F-SecureNetworkInstaller.exe) to run it. When prompted, type in your subscription key to continue the installation. If all of the license seats are used, the installation may prompt you to purchase more licenses. Insert a new code or select Reuse a license seat to release a license from previous installation. Reuse is usually the preferred option. Allow the product to complete the installation. The installation takes a minute or so (depending on your Internet connection speed), and once installed, your computer is protected. Article no: 000001279
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Issue: Why is a secure web site blocked by the F-Secure Browsing Protection? Resolution: If you are think that this is a safe site, and Browsing Protection has a false rating for this page. Please submit a SAS ticket to our labs about this issue. Select Submit a URL Insert the website URL Tick the checkbox (I want to give more details about this sample and to be notified of the analysis results) Fill out all fields Click Submit URL sample Note:  P ost your question in English in the "Description" field. Article no: 000001193
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Once you have completed your Windows 10 upgrade, you may experience some issues with your F-Secure security product. Your F-Secure security product...
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We always recommend the standard Windows removal method to uninstall any F-Secure security product from your Windows computer.
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Yes, as long as you have a supported version of F-Secure SAFE, Internet Security, or Antivirus for PC, the security products should continue to work...
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Issue: Customer has purchased via F-Secure.com and has attempted account creation which has failed. Account is incomplete.   Resolution: In some cases the account goes in to a limbo state where the account creation is incomplete. Try the following steps: 1. Open the order confirmation email 2. Click on the Create My F-Secure Account link from the order confirmation 3. Select Do you already have an account? Log in. 4. Enter the same email address and password that you used during the initial (failed) registration. 5. If the above fails, click on Forgot Password? 6. Enter your email address and click the link in your inbox 7. Account registration should be completed afterward If this does not activate as normal you can try the above steps in a browser with private/incognito mode. Article no: 000001078
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Issue: Where can I get the authentification code for 2-step verification to login to My F-secure account?  Resolution: You can get the authentication code from your chosen authenticator app on your phone or tablet. When you first enable 2-step verification, you need to use an authenticator app to set it up. You can get the code from the same app.  Examples of commonly used authenticator apps are Google Authenticator, Duo Mobile and Microsoft Authenticator. For more information, refer to the following article: https://community.f-secure.com/t5/Common-Topics/How-do-I-set-up-two-step/ta-p/87686 Article no: 000014471
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Issue: When installing F-Secure SAFE or Internet Security, getting error message "Something Went Wrong". Resolution: Please uninstall and re-install F-Secure SAFE or Internet Security. Note: Click the links below to access the step-by-step guide For SAFE & Internet Security in Windows, Uninstall F-Secure using uninstallation tool. Release license (for SAFE only. Skip this if you're using Internet Security). Re-install SAFE / Re-install Internet Security For F-Secure SAFE in Mac, Uninstall F-Secure SAFE Release license Re-install SAFE Article no: 000003801
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Issue: How to disable Banking protection in F-Secure SAFE or Internet Security Resolution: Follow the steps below to disable banking Protection in F-Secure SAFE or Internet Security Open the F-Secure application Go to Setting Select Secure Browsing tab Scroll down and look for Banking Protection If the button switch on/off is gray, you will need to enable Administrator Right To enable the Administrator right, click on Edit setting on the left side Once you click on it, it will ask you to allow this app to make changes, click on Yes It will re-open the Setting page then you can switch on/off the Banking Protection features Switch it off Article no: 000003087
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Issue: How can I activate/deactivate Browsing Protection in Chrome Resolution: Open Chrome Click on the button in the right corner (3 dots/lines) Find More Tools Click on Extensions From here you can activate or deactivate Browsing Protection by F-secure (if it is installed) Article no: 000002659
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Issue: Does Internet Security/SAFE scan my whole computer including all partitions of the hard drive (including NAS storage device)? Resolution: F-Secure products scan all of the computer resources including all partitions of the hard drive, CD/ DVD drives, connected (USB-) devices, as long as you have not changed the default settings for scan and protection. If you are using a NAS device in your local network, you can right-click on the NAS drive and perform a scan by choosing "Scan for malware". Article no: 000016602
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Issue: Will F-Secure products detect and remove Trojans and viruses?   Resolution: Yes, both F-Secure Home products: SAFE and Internet Security will detect malware and remove them. This also applies to F-Secure Business products such as PSB Computer and Server Protection, as well as Client and Server Security.  When a malware is detected and it cannot be automatically removed, the F-Secure program will provide the path/location where the malware is found so you can manually remove it. If the Trojan file is inside an email, then you are not able to see which email it is. However, you can locate what date and time you received the email in the following way, if your email data is saved as a PST file (we need to add link to PST process related article). Article no: 000001718
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