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Issue: I've forgotten my My F-Secure password and tried to reset it but I am not receiving the password reset email. Resolution: Note: If you have F-Secure Internet Security, or F-Secure Freedome you can download the product from our Downloads page on the website. Verify that you have a valid My F-Secure account and are using the right e-mail address. If you've previously signed up via Facebook, you will not receive the email password reset. You can simply login via Facebook. You can only request a password reset if you have My F-secure account (F-Secure SAFE or F-Secure TOTAL order). Check the Spam folder if the email does not appear in your inbox. Some email domains, like Gmail, will not allow any action unless the mail is moved to the inbox first. You need to move the email to the Inbox folder and click on the "password change" link. If you have My F-Secure account, and still not receiving the password reset email, contact F-Secure support for further assistance. Article no: 000003768
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You have enabled two-step authentication for My F-Secure. However, as you are unable to access your mobile phone, you cannot create the authentication...
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We have now released a new version of My F-Secure with an upgraded dashboard view that allows you to see all your F-Secure TOTAL apps conveniently in...
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On the My F-Secure page, you can view the details of your subscription (subscription period, remaining days left, and number of free licenses). For...
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The Subscription page opens where you can view your subscription-related information, manage the number of devices you can protect, review your...
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To view and edit your account information:
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You can share your subscription with a friend or family member (sub-user) by inviting them into your My F-Secure group. This allows them to protect...
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We recommend that you use either a PC or Mac to set up this feature.
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After turning off two-step verification for your My F-Secure account, you are no longer asked to give a security code when you log in.
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Important: Your subscription will be expired today, and your devices will no longer be protected. If you have an automatically renewing subscription,...
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This cancels the auto-renewal feature. Your subscription remains valid and active until your current subscription expires.
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After setting up two-step verification for My F-Secure, follow these instructions to download the recovery codes.
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My F-Secure is the home of your protection. It is the management portal for all the devices that are protected under your F-Secure SAFE or F-Secure...
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To update or change your My F-Secure account login email address, do the following: Log in to My F-Secure. Once logged in, select >...
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Two-step verification is a feature that adds an extra layer of security to your My F-Secure account. This additional layer makes sure that no one can...
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If you think that you no longer need your My F-Secure account, you can request to permanently delete the account by contacting our Customer Support...
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Note: Removing a license from a device does not uninstall the F-Secure product from that device. To uninstall the product, you have to do it manually...
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Note: If you remove a sub-user, this sub-user will no longer be protected.
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My F-Secure SAFE (or F-Secure TOTAL) licenses are soon to expire, but when I log in to My F-Secure, I don't see how I can renew my licenses.
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When you buy a subscription for the first time and if you select the auto renewal option, your subscription and licenses will be renewed automatically...
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On the My F-Secure login page, click the Register now link.
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On the My F-Secure login page, click the Forgot your password? link.
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You can change your account settings such as account password, 2-step verification, name, auto-renewal and subscription settings in the My F-Secure...
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You need to register to My F-Secure, as without a valid account, you are not able to start protecting your devices with F-Secure SAFE or F-Secure...
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