When I login to My F-Secure account, it does not let renew. There is only ''waiting for confirmation of payment'' message.
This usually means that the system is awaiting for pending payment (has not received payment from you). Do the following:
Check your email for the order confirmation from F-Secure. Proceed to make payment via the link on the order confirmation email.
Contact F-Secure support if the issue is not resolved.
Article no: 000001375
I don't remember what email I have used to login to My F-Secure account I have multiple e-mails and unsure which email to login with to My F-Secure
If you are unsure which email address you have used for your My F-Secure login, you can try to reset your password via the Forgot your password link using any suspected email address. Check your inboxes for the Reset password email. Alternatively, contact F-Secure support for assistance. We recommend you to prepare the following before contacting support:
Purchase reference number F-Secure SAFE code (if you've purchased the retail box version)
If you do not have these, please take account ID code from your device and give that to us: F-secure SAFE on Windows
Open F-secure SAFE Go to Settings Choose Support Choose Account ID (in from xxxx-xxxx-xxxx-xxxx-xxxx)
F-secure SAFE on Android/iOS
Open F-secure SAFE Tap menu Tap About Take note on Account code/License key (in form xxxx-xxxx-xxxx)
Article no: 000001540
I have bought a F-secure SAFE/TOTAL code, how do I activate it?
If you don't have a My F-Secure account, please create one as follows:
Go to My F-Secure Click on Register now Type in the required details Click on Create account
Once you have an account, do as follows to use your code:
Login to My F-Secure Click on Subscription Click on Enter a Code Type in the voucher code Click on Continue
Once the code is accepted, you can install F-Secure SAFE on your device by clicking Add device and follow the instructions shown on the screen.
Article no: 000003367
I've forgotten my My F-Secure password and tried to reset it but I am not receiving the password reset email.
Note: If you have F-Secure Internet Security or F-Secure FREEDOME, you can download the product from the Downloads page on our website. Verify that you have a valid My F-Secure account and that you are using the right email address. If you've previously signed up via Facebook, you will not receive the email password reset. You can simply login via Facebook. You can only request a password reset if you have a My F-Secure account (F-Secure SAFE or F-Secure TOTAL order).
Check the Spam folder if the email does not appear in your Inbox. Some email domains, such as Gmail, will not allow any action unless the message is moved to the Inbox first. If you find the email message in your Spam folder, move it first to the Inbox folder and then click the "password change" link. Check that your email Inbox is not full and that it has space to receive messages.
If you have a My F-Secure account but still are not receiving the password reset email, contact F-Secure support for further assistance.
Article no: 000003768
I get "Page has expired" prompt when trying to login to my My F-secure account. What should I do?
There are 3 things you can try to solve the issue:
Close your browser by clicking on the Cross in the top right corner, and open the browser again. Then enter this web page again: https://my.f-secure.com/login Try to open your browser in private mode, and enter this web page (https://my.f-secure.com/login):
Google Chrome: Click on 3 dots icon in top right corner. Then choose Incognito Mode Microsoft Edge: Click on 3 dots icon in top right corner. Then choose InPrivate Window Mozilla Firefox: Click on 3 lines icon in top right corner. Then choose New Private Windows
Try clearing your browsers cookies and cache (see instructions below), and then enter this web page again (https://my.f-secure.com/login):
How to clear the Google Chrome browser
Launch your Chrome browser. Click the Chrome menu (3 dots icon top-right of the screen). Select Settings. At the bottom of the page, click Advanced. Under the section Reset settings, click Reset settings. Scroll to the bottom and select Reset settings to their original defaults. In the dialog that appears, click Reset. Restart the browser.
How to clear the Firefox browser
Launch your Firefox browser. Click on the Firefox menu (Hamburger icon top right of the screen). Click on the Grey Question Mark at the bottom of the interaction box. Select Troubleshooting Information. Click Refresh Firefox. Restart the browser.
How to clear the Edge browser
Launch your Microsoft Edge browser. Click on the Edge menu (3 dots icon top-right of the screen). Click Settings. Under Clear browsing data, select Choose what to clear. Click on the options you want to clear. For your case make sure your list includes cookies and cache.
How to clear the Internet Explorer browser
Launch your Internet Explorer browser. Open Settings (Gear icon top-right of screen). Select Internet Options > Advanced > Reset. Confirm the reset by clicking Reset again. Restart your browser.
How to clear the Safari browser
Launch your Safari browser. On the top left of the browser click Safari to get the drop down. Click the Reset Safari option. A dialog with a list of options will be displayed. Select the following:
Remove all cookies. Clear history Empty cache
Ensure you check which of the functions have been selected as it can not be reversed once reset. Click the Reset button.
Article no: 000002373