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If you think that you no longer need your My F-Secure account, you can request to permanently delete the account by contacting our Customer Support...
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My F-Secure SAFE (or F-Secure TOTAL) licenses are soon to expire, but when I log in to My F-Secure, I don't see how I can renew my licenses.
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You have enabled two-step authentication for My F-Secure. However, as you are unable to access your mobile phone, you cannot create the authentication...
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After turning off two-step verification for your My F-Secure account, you are no longer asked to give a security code when you log in.
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After setting up two-step verification for My F-Secure, follow these instructions to download the recovery codes.
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We recommend that you use either a PC or Mac to set up this feature.
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Two-step verification is a feature that adds an extra layer of security to your My F-Secure account. This additional layer makes sure that no one can...
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On the My F-Secure login page, click the Register now link.
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On the My F-Secure page, you can view the details of your subscription (subscription period, remaining days left, and number of free licenses). For...
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The Subscription page opens where you can view your subscription-related information, manage the number of devices you can protect, review your...
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To view and edit your account information:
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You can share your subscription with a friend or family member (sub-user) by inviting them into your My F-Secure group. This allows them to protect...
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Note: If you remove a sub-user, this sub-user will no longer be protected.
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Note: Removing a license from a device does not uninstall the F-Secure product from that device. To uninstall the product, you have to do it manually...
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You need to register to My F-Secure, as without a valid account, you are not able to start protecting your devices with F-Secure SAFE or F-Secure...
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My F-Secure is the home of your protection. It is the management portal for all the devices that are protected under your F-Secure SAFE or F-Secure...
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When you buy a subscription for the first time and if you select the auto renewal option, your subscription and licenses will be renewed automatically...
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On the My F-Secure login page, click the Forgot your password? link.
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Issue: When I login to My F-Secure account, it does not let renew. There is only ''waiting for confirmation of payment'' message. Resolution: This usually means that the system is awaiting for pending payment (has not received payment from you). Do the following: Check your email for the order confirmation from F-Secure. Proceed to make payment via the link on the order confirmation email. Contact F-Secure support if the issue is not resolved. Article no: 000001375
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Issue: I don't remember what email I have used to login to My F-Secure account I have multiple e-mails and unsure which email to login with to My F-Secure Resolution: If you are unsure which email address you have used for your My F-Secure login, you can try to reset your password via the Forgot your password link using any suspected email address. Check your inboxes for the Reset password email. Alternatively, contact F-Secure support for assistance. We recommend you to prepare the following before contacting support: Purchase reference number F-Secure SAFE code (if you've purchased the retail box version) If you do not have these, please take account ID code from your device and give that to us: F-secure SAFE on Windows  Open F-secure SAFE Go to Settings Choose Support Choose Account ID (in from xxxx-xxxx-xxxx-xxxx-xxxx) F-secure SAFE on Android/iOS Open F-secure SAFE Tap menu Tap About Take note on Account code/License key (in form xxxx-xxxx-xxxx) Article no: 000001540
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Issue: I have bought a F-secure SAFE/TOTAL code, how do I activate it?  Resolution: If you don't have a My F-Secure account, please create one as follows:   Go to My F-Secure Click on Register now Type in the required details Click on Create account Once you have an account, do as follows to use your code: Login to My F-Secure Click on Subscription Click on Enter a Code Type in the voucher code Click on Continue Once the code is accepted, you can install F-Secure SAFE on your device by clicking Add device and follow the instructions shown on the screen.  Article no: 000003367
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Issue: I get "Page has expired" prompt when trying to login to my My F-secure account. What should I do? Resolution: There are 3 things you can try to solve the issue: Close your browser by clicking on the Cross in the top right corner, and open the browser again. Then enter this web page again: https://my.f-secure.com/login Try to open your browser in private mode, and enter this web page (https://my.f-secure.com/login): Google Chrome: Click on 3 dots icon in top right corner. Then choose Incognito Mode  Microsoft Edge:  Click on 3 dots icon in top right corner. Then choose InPrivate Window Mozilla Firefox: Click on 3 lines icon in top right corner. Then choose New Private Windows Try clearing your browsers cookies and cache (see instructions below), and then enter this web page again (https://my.f-secure.com/login): How to clear the Google Chrome browser Launch your Chrome browser. Click the Chrome menu (3 dots icon top-right of the screen). Select Settings.  At the bottom of the page, click Advanced. Under the section Reset settings, click Reset settings. Scroll to the bottom and select Reset settings to their original defaults.  In the dialog that appears, click Reset. Restart the browser.    How to clear the Firefox browser Launch your Firefox browser.  Click on the Firefox menu (Hamburger icon top right of the screen). Click on the Grey Question Mark at the bottom of the interaction box. Select Troubleshooting Information. Click Refresh Firefox. Restart the browser.    How to clear the Edge browser Launch your Microsoft Edge browser. Click on the Edge menu (3 dots icon top-right of the screen). Click Settings. Under Clear browsing data, select Choose what to clear. Click on the options you want to clear. For your case make sure your list includes cookies and cache.    How to clear the Internet Explorer browser Launch your Internet Explorer browser.  Open Settings (Gear icon top-right of screen). Select Internet Options > Advanced > Reset. Confirm the reset by clicking Reset again.  Restart your browser.    How to clear the Safari browser Launch your Safari browser. On the top left of the browser click Safari to get the drop down. Click the Reset Safari option. A dialog with a list of options will be displayed. Select the following: Remove all cookies. Clear history Empty cache Ensure you check which of the functions have been selected as it can not be reversed once reset. Click the Reset button. Article no: 000002373
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Issue: I've forgotten my My F-Secure password and tried to reset it but I am not receiving the password reset email. Resolution: Note: If you have F-Secure Internet Security or F-Secure FREEDOME, you can download the product from the Downloads page on our website. Verify that you have a valid My F-Secure account and that you are using the right email address. If you've previously signed up via Facebook, you will not receive the email password reset. You can simply login via Facebook. You can only request a password reset if you have a My F-Secure account (F-Secure SAFE or F-Secure TOTAL order).  Check the Spam folder if the email does not appear in your Inbox. Some email domains, such as Gmail, will not allow any action unless the message is moved to the Inbox first. If you find the email message in your Spam folder, move it first to the Inbox folder and then click the "password change" link. Check that your email Inbox is not full and that it has space to receive messages. If you have a My F-Secure account but still are not receiving the password reset email, contact F-Secure support for further assistance. Article no: 000003768
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We have now released a new version of My F-Secure with an upgraded dashboard view that allows you to see all your F-Secure TOTAL apps conveniently in...
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You can change your account settings such as account password, 2-step verification, name, auto-renewal and subscription settings in the My F-Secure...
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Important: Your subscription will be expired today, and your devices will no longer be protected. If you have an automatically renewing subscription,...
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This cancels the auto-renewal feature. Your subscription remains valid and active until your current subscription expires.
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To update or change your My F-Secure account login email address, do the following: Log in to My F-Secure. Once logged in, select >...
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